IT Support Specialist

TEKsystems; Green Bay (WI); On-site; USD 26,000 - 28,000; Full time

Job summary

TEKsystems is hiring several Technical Support Specialists to join a local client for a seasonal IT support opportunity. The role involves assisting customers with software issues, installations, data imports, and providing support across phone, email, chat, and tickets.

You will work onsite in Green Bay, WI, with a contract through the season. Qualifications include strong customer service skills and IT education, along with troubleshooting experience.

Qualifications

• Strong customer service and communication skills.
• Education, coursework, or certifications in Information Technology.
• Comfortable troubleshooting technical issues with end users over the phone.
• Previous help desk, service desk, or technical support experience is a plus.
• Strong problem-solving, attention to detail, and documentation skills.
• Salesforce experience is helpful but not required.

Responsibilities

• Provide technical support to customers via phone, email, live chat, and support tickets.
• Assist with software installations, account setup, login issues, and product navigation.
• Troubleshoot and resolve technical and software-related issues remotely.
• Guide customers through importing company data and resolving data import errors.
• Research system errors and escalate more complex issues when necessary.
• Document customer interactions, troubleshooting steps, and resolutions clearly and accurately.
• Manage and update support tickets in Salesforce, ensuring issues are followed through to resolution.
• Deliver patient, professional, and customer-focused support throughout every interaction.

Skills

Customer Service

Communication Skills

Troubleshooting

Documentation

Education

Information Technology Education

Tools

Salesforce

Job description

TEKsystems is hiring several Technical Support Specialists to join a local client for an exciting seasonal IT support opportunity! If you enjoy technology, troubleshooting, and helping people solve problems, this could be a great opportunity to strengthen your technical skills while gaining valuable hands-on support experience. As a Technical Support Specialist, youll work directly with customers to troubleshoot software issues, assist with installations and data imports, and provide an excellent support experience across phone, email, chat, and ticketing channels.

Key Responsibilities:

• Provide technical support to customers via phone, email, live chat, and support tickets.
• Assist with software installations, account setup, login issues, and product navigation.
• Troubleshoot and resolve technical and software-related issues remotely.
• Guide customers through importing company data and resolving data import errors.
• Research system errors and escalated more complex issues when necessary.
• Document customer interactions, troubleshooting steps, and resolutions clearly and accurately.
• Manage and update support tickets in Salesforce, ensuring issues are followed through to resolution.
• Deliver patient, professional, and customer-focused support throughout every interaction.

Qualifications:

• Strong customer service and communication skills.
• Education, coursework, or certifications in Information Technology.
• Comfortable troubleshooting technical issues with end users over the phone.
• Previous help desk, service desk, or technical support experience is a plus.
• Strong problem-solving, attention to detail, and documentation skills.
• Salesforce experience is helpful but not required.

Job Type & Location

This is a Contract position based out of Green Bay, WI.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Green Bay, WI.

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a fully onsite position in Green Bay,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.