Technical Support Specialist

The Judge Group; Lindon (UT); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in IT services is seeking a Technical Support Analyst to join their Client Onboarding team. This remote role involves implementing and supporting software solutions for clients, ensuring a smooth transition from the start. The ideal candidate will have experience in technical support with a customer-centric approach and proficiency in troubleshooting various software and hardware systems.

Qualifications

• 2–3 years of experience in implementation or technical support.
• Proficiency in troubleshooting Windows and macOS environments.
• Strong understanding of SaaS and cloud-based software.

Responsibilities

• Remotely install and configure proprietary hardware/software.
• Provide customized onboarding and training for clients.
• Conduct testing to validate integration success.

Skills

Troubleshooting

Client Communication

Technical Support

Tools

Salesforce

G Suite

Job description

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This range is provided by The Judge Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $19.00/hr

Direct message the job poster from The Judge Group

Recruiter - IT Delivery @ The Judge Group

Role: Technical Support Analyst

Location: Lindon, UT

Contract: 12+ Months

Job Description:

As an Implementation Specialist, you’ll be a key member of the Client Onboarding team, ensuring a seamless and efficient start for new users of our software and services. This role is both client-facing and collaborative across internal teams, focusing on the integration, configuration, testing, and training of our solutions within third-party platforms. You’ll work remotely to support both hardware and software, ensuring clients are set up for success from day one.

Key Responsibilities

Software & Hardware Implementation

• Remotely install and configure proprietary hardware and software solutions.
• Integrate systems with third-party platforms, ensuring all features are fully functional.
• Input client credentials and configure settings within partner software.
• Conduct thorough testing to validate integration success.
• Deliver tailored training sessions on integrated features and reporting tools.

Client Training & Support

• Provide customized onboarding and training for standalone hardware and online portals.
• Educate clients on virtual terminals, payment processing, reporting, and user management.
• Offer insights into business analytics tools and best practices.
• Ensure clients understand the value and functionality of the solutions provided.

Client-Centric Approach

• Deliver a high-touch, white-glove onboarding experience.
• Understand and align with client timelines and business goals.
• Monitor onboarding milestones and proactively follow up to ensure satisfaction.
• Act as a liaison for client feedback and coordinate with internal teams to enhance the experience.
• Partner with internal teams and third-party vendors to resolve issues and improve processes.
• Use Gmail, Google Meet, and other G Suite tools for client communication and internal collaboration.
• Maintain detailed documentation of all client interactions and update account statuses accordingly.

Security & Compliance

• Adhere to PCI compliance standards and perform necessary data verifications.
• Provide guidance on PCI-related questions and ensure secure handling of client data.

Post-Implementation Support

• Follow up with clients post-launch to confirm successful processing.
• Offer additional training or configuration as needed.
• Facilitate communication between clients and relevant teams for ongoing support.

Qualifications

Required

• 2–3 years of experience in implementation, technical support, or client success.
• Proficiency in troubleshooting Windows and macOS environments.
• Strong understanding of SaaS, cloud-based software, and terminal services.
• Familiarity with networking concepts including TCP/IP, DNS, firewalls, and various internet connectivity types.
• Experience with configuring software and hardware in terminal service environments.

Preferred

• Experience with Salesforce, Confluence, and G Suite.
• Knowledge of load-balanced servers, distributed computing, and virtual machines.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology, Administrative, and Customer Service

• Industries

  Information Services and Technology, Information and Media

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