Bilingual IT Support—Entry Level (Seasonal, Onsite)

Creative Solutions Services, LLC; Lathrop (CA); On-site; USD 25,000 - 33,000; Part time

Job summary

Creative Solutions Services, LLC is seeking an entry-level IT support role in Lathrop, CA. You’ll start by leveraging your strong customer service and communication skills while the client trains you on the technical side.

This seasonal position runs November through April with 3 shift options and on-site work. No prior IT experience is required, making it ideal for someone looking to break into IT with corporate customer service or call center background.

Qualifications

• Professional corporate customer service or call center experience.
• Bilingual in English and Spanish.
• Comfortable working in a fast-paced, phone- and ticket-based support environment
• Strong communication and rapport-building with end users.

Responsibilities

• Assist with incoming IT requests via phone, tickets, and help desk orders.
• Provide excellent customer service by building rapport and solving issues for end users.
• Test fixes to confirm problems are fully resolved.
• Track, document, and record help desk requests and issues within the system.
• Learn to troubleshoot and resolve hardware/software problems, including installations, updates, and configurations.
• Perform follow-up calls to confirm client satisfaction with resolutions.
• Deliver hands-on desktop support for end users as skills develop.
• Perform other related duties as assigned

Skills

Bilingual English/Spanish

Customer service

Communication skills

Tools

Ticketing systems

Job description

Creative Solutions Services, LLC is seeking an entry-level IT support role in Lathrop, CA. You’ll start by leveraging your strong customer service and communication skills while the client trains you on the technical side.

This seasonal position runs November through April with 3 shift options and on-site work. No prior IT experience is required, making it ideal for someone looking to break into IT with corporate customer service or call center background.