Technical Support Specialist – Autonomous Vehicles

truckingpeople; Austin (TX); On-site; USD 21,000 - 34,000; Full time

Job summary

truckingpeople is hiring for a Fleet Tech Support Specialist in Austin, TX. This on-site, computer-based role focuses on remotely monitoring autonomous vehicles, reviewing camera feeds, and providing timely support to keep fleet operations safe and efficient.

You will work in shifts (1st or 2nd) with rotating weekends, supporting operations, engineering, and fleet teams. Familiarity with Jira/YouTrack/ServiceNow is a plus; driving not required.

Qualifications

• 1+ year of experience in technical support, operations, dispatch, fleet operations, teleoperations, systems monitoring, or a similar environment
• Strong computer and technical troubleshooting skills
• Comfortable monitoring multiple screens, camera feeds, and system information
• Ability to work on-site in Austin, TX and stay focused during repetitive monitoring tasks
• Experience with Jira, YouTrack, ServiceNow, Zendesk, or similar ticketing/operations systems is a plus

Responsibilities

• Monitor autonomous vehicles through computer-based fleet and remote-support systems
• Review camera feeds and system information to identify issues
• Provide remote operational support when vehicles encounter situations requiring assistance
• Monitor vehicle status and respond to alerts or operational events
• Document interventions and observations in real time
• Use tools like Jira, YouTrack, Notion, Google Sheets, or similar systems
• Triage incidents and participate in incident reviews and RCA

Skills

Technical support

Fleet operations

Systems monitoring

Documentation

Tools

Jira

YouTrack

ServiceNow

Zendesk

Job description

Fleet Tech Support Specialist

Location: Austin, TX — On-site
Pay: $24–$25/hour
Schedule: Full-time, rotating shifts including weekends

• 1st Shift: 6:00 AM – 2:00 PM
• 2nd Shift: 2:30 PM – 11:00 PM

We are hiring a Fleet Tech Support Specialist to support autonomous vehicle operations from an on-site operations center in Austin, TX.

This is a computer-based operations role. You will not be driving the vehicles. Instead, you will monitor vehicles remotely through computer systems, review camera feeds and vehicle data, identify issues, and provide timely support to keep fleet operations safe and running smoothly.

What You’ll Do

• Monitor assigned autonomous vehicles through computer-based fleet and remote-support systems
• Review multiple camera feeds and system information to identify potential issues
• Provide remote operational support when vehicles encounter situations requiring assistance
• Monitor vehicle status and respond to alerts or operational events
• Document interventions, observations, and incidents accurately in real time
• Use tools such as Jira, YouTrack, Notion, Google Sheets, or similar systems
• Review completed trips and identify unusual events or potential issues
• Troubleshoot technical and operational problems and elevate when necessary
• Participate in incident reviews and Root Cause Analysis (RCA)
• Track operational metrics and maintain accurate records
• Communicate important information during shift handoffs
• Work closely with operations, engineering, and fleet teams
• Follow established safety procedures and operating protocols

What We’re Looking For

• 1+ year of experience in technical support, operations, dispatch, fleet operations, teleoperations, systems monitoring, or a similar environment
• Strong computer and technical troubleshooting skills
• Comfortable monitoring multiple screens, camera feeds, and system information
• Strong attention to detail and ability to stay focused during repetitive monitoring tasks
• Ability to make quick, well-reasoned decisions when situations change
• Experience with Jira, YouTrack, ServiceNow, Zendesk, or similar ticketing/operations systems is a plus
• Strong written and verbal communication skills
• Good organizational and documentation skills
• Basic understanding of traffic laws and right-of-way rules
• Autonomous vehicle, robotics, automotive, EV, transportation, IT/networking, or gaming experience is a plus
• Ability to work independently while communicating effectively with a team
• Willingness to learn autonomous vehicle technology and new software systems

Why Join?

• Work directly in the rapidly growing autonomous vehicle industry
• Gain hands-on experience supporting advanced vehicle technology
• Computer-based role — no vehicle driving required
• Opportunity to work with operations and technical teams
• Training provided on company-specific systems and procedures
• Potential opportunity for long-term growth as autonomous operations expand

Requirements

• Must be able to work on-site in Austin, TX
• Must be available for rotating shifts, including weekends
• Must be comfortable working at a computer for extended periods
• Must pass applicable background and employment requirements
• Clean driving record preferred/required for the role

Work Location: Austin, TX
Pay: $24–$25/hour
Schedule: 6:00 AM–2:00 PM or 2:30 PM–11:00 PM, including rotating weekends