Technical Support Specialist

Motion Recruitment; Johns Creek (GA); On-site; USD 65,000 - 75,000; Full time

Job summary

A premier Atlanta-based organization in the education sector is seeking a Technical Support Specialist in Johns Creek, GA. The role involves providing on-site IT support in a school environment, focusing on troubleshooting and resolving hardware and software issues. Local candidates are preferred for this contract position, which offers a strong potential for long-term employment based on performance.

Benefits

Medical insurance

401(k)

Vision insurance

Qualifications

• 5+ years of experience providing end-user support in an enterprise organization.
• Microsoft Certification (MCP, MCSE) is ideal.
• Experience with hardware including desktop computers, laptops, tablets, and peripherals.

Responsibilities

• Provide on-site end-user computing support in a school environment.
• Investigate, troubleshoot, and resolve IT incidents.
• Manage service requests through the ticketing system.

Skills

End-user support

Windows 10

Mac

SCCM

Active Directory

Education

Microsoft Certification (MCP, MCSE)

Tools

Remedy

LANdesk

Job description

Direct message the job poster from Motion Recruitment

Executive Director, Enterprise Talent Services at Motion Recruitment

Our client, a premier Atlanta-based organization in the education sector, is actively looking for a Technical Support Specialist to join their team in Johns Creek, GA! This role is onsite so local candidates are required.

***This is a 1 year initial contract with potential for long-term extension or conversion based on performance***

In this role, you will provide on-site end-user computing support in a school environment including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. This will primarily entail providing Tier II level support!

Responsibilities

• Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities, and support offices
• Manage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution time
• Set up new devices, workstations, print stations, and assignments to default printers
• Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software
• Assist with general maintenance to keep network running smothly and with on-site network-related repair requests with service desk personnel
• Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs-including start-up and end-of-year processes

Required Skills & Experience

• 5+ years of experience providing end-user support in an enterprise level organization in a Windows 10 and/or Mac environment (with exposure to WAN/LAN)
• Microsoft Certification (MCP, MCSE) or any desktop support certifications is ideal
• Understanding or and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras
• Experience using SCCM to create collections and push software and experience supporting MS Teams
• Familiarity with IT support tools such as Active Directory, Remedy, or LANdesk
• Knowledge of 1 or more operations systems (Microsoft, Mac, or Linux)

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Engineering

• Industries

  Primary and Secondary Education

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Inferred from the description for this job

Medical insurance

401(k)

Vision insurance

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