Technical Support Specialist

Investment Strategies Group; Frisco (TX); Remote; USD 67,000 - 102,000; Full time

Job summary

Investment Strategies Group is seeking a mid-level Technical Support Specialist for a remote role headquartered near Frisco, TX. The position offers a salary range of $67,000 to $102,000 with opportunities for growth, clear ownership of work, and a collaborative team that ships.

You will convert attendees into demos, track competitor pricing in TX, and craft targeted messaging for sales-marketing buyers. The role emphasizes strong written/verbal communication and reliable remote performance.

Qualifications

• Strong written and verbal communication skills.
• Proven ability to listen and respond to customer needs.
• Experience with omnichannel support and conflict resolution.
• Ability to work remotely with accountability and collaboration.
• Good at documenting notes and maintaining clarity in messages.

Responsibilities

• Convert webinar attendees into sales marketing demos within 48 hours.
• Monitor competitor pricing across Texas to inform strategy.
• Turn differentiators into concise pitches for buyers.
• Build territory plans to maximize Frisco, TX coverage.
• Pitch and adjust messaging to close sales marketing deals.
• Craft messaging tailored to sales marketing decision-makers.
• Read intent data and prioritize Frisco hot leads.

Skills

Written communication

Verbal communication

Omnichannel support

Active listening

Remote work adaptability

Job description

Revenue targets at Investment Strategies Group are public, ambitious, and yours to own the moment you take this mid-level Technical Support Specialist role. This remote Technical Support Specialist role offers a $67,000 - $102,000 salary, real ownership over your work, and a clear path to grow alongside a team that ships.

Key Responsibilities

• Convert webinar attendees into sales marketing demos within 48 hours
• Keep a finger on competitor pricing across TX
• Turn Investment Strategies Group's unhurried differentiator into a thirty-second pitch
• Build territory plans that maximize coverage across Frisco, TX
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Read intent data and route the Frisco hot leads first
• Walk the Frisco, TX territory and know it better than the map

What You'll Bring

• Sharp written and verbal communication, tested under scrutiny
• The kind of listening that makes the other person feel heard
• Solid Omnichannel Support grounding, plus Conflict Resolution you can pick up on the fly
• Comfort being accountable for a no-ego outcome in a remote role
• Comfort being the newest person in the room and the loudest in the notes

Investment Strategies Group makes Help Scout look simple, which anyone in sales marketing knows is the fun-loving hardest thing to pull off. We value clear writing and honest conversation over status games and politics.

Take $67,000 - $102,000, add a mentor invested in your rise, layer on benefits and remote options, and that is the Investment Strategies Group offer in one breath.

The search is live, the seat is funded, and we are interviewing this week.

If a $67,000 - $102,000 role with room to grow sounds right, Investment Strategies Group would love to hear from you.