Technical Support Specialist

CONVERGE TECH SERVICES LLC; Chattanooga (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

CONVERGE TECH SERVICES LLC is seeking an IT Technical Support Specialist to deliver first-line support to end-users. You will install and maintain desktops, printers, and peripherals, while aiding software deployments and ensuring system stability.

You will diagnose hardware and software issues, log incidents in the ticketing system, and collaborate with the IT team on network infrastructure and security. Strong communication and customer service are essential.

Qualifications

• Associate degree in IT or related field; bachelor’s preferred.
• 1–2 years of desktop support experience in a corporate environment.
• Experience with Windows and Mac operating systems.
• Familiarity with TCP/IP, DNS, and DHCP.
• Strong problem-solving and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues.
• Install, configure, and maintain desktops and peripheral devices (printers, scanners).
• Assist in deployment of new software applications and updates for compatibility and functionality.
• Log and track incidents in the ticketing system with detailed notes and resolutions.
• Collaborate with IT team to maintain network infrastructure and security protocols.
• Conduct regular system checks and preventive maintenance for reliability.
• Educate end-users on basic troubleshooting techniques and best practices.
• Assist in setup and support of audio-visual equipment for meetings and presentations.
• Maintain inventory of IT equipment and supplies; ensure stock levels and procurement.
• Stay updated with industry trends to provide innovative solutions.

Skills

Problem-solving

Communication

Customer service

Time management

Team collaboration

Education

Associate degree in IT/CS

Bachelor's degree preferred

A+, Network Plus, Security Plus certifications

Tools

Microsoft Office Suite

Ticketing system

Job description

An IT Technical Support Specialist is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client's satisfaction and ability to properly operate any machinery or technology they may be having trouble with. The Technical Support Specialist generally works with end users.Key Responsibilities:- Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues.- Install, configure, and maintain desktop and laptop computers, as well as peripheral devices such as printers and scanners.- Assist in the deployment of new software applications and updates, ensuring compatibility and functionality.- Respond to service requests and incidents in a timely manner, maintaining detailed records of issues and solutions in the ticketing system.- Collaborate with IT team members to implement and maintain network infrastructure and security protocols.- Conduct regular system checks and preventive maintenance to ensure the stability and reliability of IT systems.- Educate and train end-users on basic troubleshooting techniques and best practices for using technology resources.- Participate in the setup and support of audio-visual equipment for meetings and presentations.- Maintain an inventory of IT equipment and supplies, ensuring adequate stock levels and timely procurement.- Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements.Required Education:- Associate degree in Information Technology, Computer Science, or a related field. A bachelor's degree is preferred but not mandatory.- A+, Network Plus, and security Plus certifications would be helpful but not required.Required Experience:- Minimum of 1-2 years of experience in a desktop support role or a similar technical support position.- Proven experience in troubleshooting hardware and software issues in a corporate environment.- Experience with Windows and Mac operating systems, including installation, configuration, and support.- Familiarity with network troubleshooting and support, including knowledge of TCP/IP, DNS, and DHCP.Required Skills and Abilities:- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.- Proficiency in using and supporting Microsoft Office Suite and other common business applications.- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.- Strong customer service orientation with a focus on providing timely and effective support to end-users.- Ability to work independently as well as collaboratively within a team setting.- Willingness to learn and adapt to new technologies and processes as needed.