Technical Support Specialist

Majestic Steel USA; Bedford Heights (OH); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k with company match

Life Insurance

Disability Insurance

Paid Parental Leave

PTO

Paid Holidays

Job summary

Majestic Steel USA is seeking a Technical Support Specialist to provide onsite and remote technology support for Associates, troubleshoot issues, and maintain devices and end-user systems. You will help improve support processes and documentation while ensuring tools run smoothly across the organization.

The role features a hybrid work environment with in-office days Tuesday, Wednesday, and Thursday, and optional remote work Monday and Friday.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or related field or equivalent experience.
• Minimum 1 year in technical support, help desk, or desktop support with hardware/software troubleshooting.
• Experience supporting Windows-based PCs and Microsoft 365 in a professional setting.

Responsibilities

• Provide onsite and remote technical support to associates, prioritizing urgent requests.
• Troubleshoot Windows, M365, applications, hardware, network, VPN, sign-in and device issues.
• Configure and maintain computers, mobile devices, phones, printers, and meeting-room tech.
• Support service-center tech and equipment with focus on reducing downtime.
• Assist with equipment setup and access changes throughout the associate lifecycle.
• Document issues, steps taken, solutions, and end-user guidance clearly.
• Provide technology guidance and training; use approved AI tools for tasks.
• Identify recurring issues and suggest process/automation improvements.

Skills

Customer service

Windows support

Microsoft 365

Desktop troubleshooting

Communication

VPN connectivity

Documentation

Education

Bachelor’s Degree in IT/CS or related

Tools

PowerShell

IT ticketing systems

Job description

At Majestic Steel USA, we’re more than a steel service center — we’re a team of innovators and relationship builders committed to growth. As a Technical Support Specialist, you’ll provide responsive onsite and remote technology support, troubleshoot issues and keep the tools our Associates rely on running smoothly. You’ll also help improve support processes, documentation, and technology solutions across the organization.

Why Work With US:

• Work Setting: Hybrid environment, in office Tuesday, Wednesday, and Thursday, option to work remote on Monday and Friday
• Benefits: Medical, Dental and Vision Insurance, 401k Retirement Plan (100% employer match), Life Insurance, Disability Insurance, Paid Parental Leave, PTO, Paid Holidays, and more!
• Impact: From the office to the service center, your support keeps our teams connected, productive, and ready to deliver for our customers

What You’ll Do:

• Provide responsive onsite and remote technical support to Associates, prioritizing requests based on urgency and business impact and following issues through resolution
• Troubleshoot Windows, Microsoft 365, business applications, hardware, network connectivity, VPN, sign-in, and device-related issues
• Configure, deploy, update, and maintain computers, mobile devices, phones, printers, meeting-room technology, and other end‑user equipment
• Support service‑center technology, including shared workstations, tablets, barcode scanners, and industrial printers, with a focus on minimizing operational downtime
• Support technology throughout the Associate lifecycle, including equipment setup and approved account and access changes
• Research unfamiliar technical issues, apply effective troubleshooting methods, verify solutions, and elevate when needed with clear documentation
• Maintain accurate equipment inventory and support records, documenting requests, troubleshooting steps, resolutions, procedures, and end‑user guidance
• Provide practical technology guidance and training to Associates and use company‑approved AI tools to support research, documentation, learning, and routine tasks
• Identify recurring issues and opportunities to improve support processes, automation, and technology solutions while continuing to build knowledge of the organization’s systems and tools.
• Other job-related duties and special projects as assigned

Who We’re Looking For:

Education & Experience:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, technical training, certifications, and practical experience
• Minimum one (1) year of technical support, help desk, desktop support, or similar experience with an emphasis on hardware and software troubleshooting
• Experience supporting Windows‑based computers, Microsoft 365 applications, and end users in a professional environment

Technical Proficiency:

Experience with Microsoft Office products and Windows‑based applications

Skills:

• Strong customer service and communication skills with the ability to provide professional support to Associates at all levels
• Working knowledge of Windows, Microsoft 365, computer hardware, mobile devices, common business applications, Wi‑Fi, and VPN connectivity
• Methodical problem‑solving skills with the ability to troubleshoot technical issues and recognize when escalation is needed.
• Strong organizational skills with the ability to prioritize competing support requests and document issues and resolutions accurately
• Self‑motivated and accountable, with the ability to work independently and collaboratively in a fast‑paced environment

What Makes You Stand Out:

• Two (2) or more years of progressive Information Technology experience
• Experience with account administration, device management, or IT support/ticketing systems
• Exposure to PowerShell, workflow automation, or related scripting tools
• Familiarity with Entra/Active Directory, identity and access management, or Windows Server administration
• Experience supporting technology in warehouse, service‑center, or operational environments
• Experience with endpoint or mobile device management platforms
• CompTIA A+, Microsoft, or another relevant technical certification

Additional:

• Must be able to work outside normal business hours/days as needed
• Must be able to travel occasionally and work at an outside location

At Majestic, we are committed to creating an inclusive environment where diverse voices are welcomed from associates throughout the entire organization. We have an inclusive culture, where all associates are respected; where different viewpoints, thoughts, and ideas are encouraged and embraced. Majestic is proud to be an equal opportunity employer.