Senior IT Technician

Champagne Metals; Middlebury (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA, FSA options

Paid time off

Long-Term Disability

Life Insurance and AD&D

401(k) with employer match

Job summary

Champagne Metals in Indiana is seeking a Senior IT Technician to provide Tier 2 support and mentor Tier 1 staff. You will troubleshoot Windows/macOS, networks, and business apps, manage Microsoft 365, Entra ID, Intune, and device lifecycle.

This role requires strong analytical and communication skills and may involve travel between company locations. On-site position with competitive benefits and growth opportunities within a manufacturing environment.

Qualifications

• Four to seven years of IT support, systems administration, network support, or similar experience preferred.
• Strong knowledge of Windows environments and Microsoft 365 administration.
• Experience with Microsoft Entra ID, Intune, endpoint management, identity, and access troubleshooting.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, switches, wireless networks, and firewalls.
• Experience supporting servers, cloud platforms, backups, and business applications, with strong analytical and communication skills.
• Experience mentoring junior technical staff; Microsoft, CompTIA Network+, Security+, or similar certifications are beneficial.

Responsibilities

• Serve as the primary Tier 2 escalation resource for the IT Technician and resolve complex incidents through completion.
• Troubleshoot advanced Windows, macOS, hardware, application, endpoint, printer, and conferencing-system issues.
• Administer and support Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID, licensing, MFA, and user access.
• Support Microsoft Intune enrollment, compliance policies, application deployment, endpoint configuration, patching, and device lifecycle management.
• Troubleshoot wired and wireless networks, VPNs, DNS, DHCP, VLANs, switches, access points, firewalls, and ISP connectivity under approved procedures.
• Support servers, virtual systems, cloud services, backups, and infrastructure monitoring as assigned.
• Resolve advanced ERP, CRM, Power BI, ChatGPT, and business-application issues; investigate email and account-security incidents.
• Perform root-cause analysis, identify recurring trends, and maintain procedures, diagrams, standards, and knowledge-base articles.
• Assist with new-location deployments, infrastructure upgrades, equipment refreshes, change management, and IT projects.

Skills

Windows

Microsoft 365

Intune

Entra ID

Networking

ERP

CRM

Power BI

Security

Tools

Exchange Online

Teams

SharePoint

OneDrive

Intune

Job description

Reports to: IT Manager | Support level: Tier 2 | Position type: Full-time

Position Overview

We are seeking a Senior IT Technician to provide Tier 2 technical support and serve as the primary escalation point for Tier 1 support. This role handles advanced troubleshooting across endpoints, Microsoft 365, identity, networking, business applications, security tools, and infrastructure. The position also mentors Tier 1 support, improves documentation, and assists with technology projects across company locations.

What You Will Do

• Serve as the primary Tier 2 escalation resource for the IT Technician and resolve complex incidents through completion.
• Troubleshoot advanced Windows, macOS, hardware, application, endpoint, printer, and conferencing-system issues.
• Administer and support Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID, licensing, MFA, and user access.
• Support Microsoft Intune enrollment, compliance policies, application deployment, endpoint configuration, patching, and device lifecycle management.
• Troubleshoot wired and wireless networks, VPNs, DNS, DHCP, VLANs, switches, access points, firewalls, and ISP connectivity under approved procedures.
• Support servers, virtual systems, cloud services, backups, and infrastructure monitoring as assigned.
• Resolve advanced ERP, CRM, Power BI, ChatGPT, and business-application issues; investigate email and account-security incidents.
• Perform root-cause analysis, identify recurring trends, and maintain procedures, diagrams, standards, and knowledge-base articles.
• Assist with new-location deployments, infrastructure upgrades, equipment refreshes, change management, and IT projects.

What We Are Looking For

• Four to seven years of IT support, systems administration, network support, or similar experience preferred.
• Strong knowledge of Windows environments and Microsoft 365 administration.
• Experience with Microsoft Entra ID, Intune, endpoint management, identity, and access troubleshooting.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, switches, wireless networks, and firewalls.
• Experience supporting servers, cloud platforms, backups, and business applications, with strong analytical and communication skills.
• Experience mentoring junior technical staff; Microsoft, CompTIA Network+, Security+, or similar certifications are beneficial.

Role Expectations

This position reports to the IT Manager, works closely with the Tier 1 IT Technician and system owners, and may require travel between company locations. Occasional after-hours support may be needed for outages, upgrades, deployments, or security incidents.

Benefits

• Multiple medical, dental, and vision insurance plan options.
• Tax-advantaged account options, including an HSA for eligible HDHP participants, a Medical FSA, and a Dependent Care FSA.
• Fifteen (15) days of paid time off each year.
• Company-paid Long-Term Disability insurance.
• Company-paid Life Insurance and Accidental Death and Dismemberment (AD&D) coverage.
• A 401(k) retirement plan with a 100% employer match on employee contributions up to 5% of pay and immediate vesting.

Work Authorization and Location Requirements

• Applicants must be authorized to work in the United States without requiring employer-sponsored visa assistance now or in the future. Champagne Metals does not provide employment visa sponsorship for this position.
• This is a 100% on-site position. Remote and hybrid work arrangements are not available.

Compensation

Compensation is commensurate with experience and will be determined based on the selected candidate's qualifications, skills, and relevant experience.