Technical Support Specialist

Weekday AI; Indiana (PA); On-site; USD 34,000 - 37,000; Full time

Job summary

Weekday AI is seeking a Technical Support Specialist II for one of its public safety technology clients in Allen, TX. You will deliver high‑level remote and onsite IT support, diagnosing issues across Windows Server, Linux, networks, VPNs, and cloud services.

Bring 2–3+ years of experience, strong troubleshooting, and hands‑on skills with PowerShell, TCP/IP, SSL, and ITIL concepts. The role collaborates with Product and Engineering teams and includes CJIS background screening.

Qualifications

• 2 to 3+ years in Technical Support or Application Support roles.
• Excellent troubleshooting and analytical abilities.
• Proficiency with Windows Server 2008/2012/2016, Windows 7/8/10, Linux CLI, networking, VPNs, VLANs, TCP/IP, DHCP, and WiFi.

Responsibilities

• Deliver remote technical assistance through phone, email, web, and direct customer engagement
• Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
• Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
• Manage inbound and outbound technical support calls and oversee support ticket resolution
• Collaborate closely with Product and Engineering teams to address and solve customer problems
• Record technical issues and solutions, and update knowledge base documentation
• Assist Regional Sales Managers by fulfilling technical support requests
• Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms

Skills

Networking

Linux CLI

Windows Server

PowerShell scripting

HTTPS/SSL

Tools

VMware

Hyper-V

Azure Cloud

Container technologies

ITIL

Job description

This role is for one of the Weekday's clients

Allen, Texas (Onsite)

Pay Rate: Up to $25 to $27/hr (Based on experience & certifications)

Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.

Responsibilities:

• Deliver remote technical assistance through phone, email, web, and direct customer engagement
• Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
• Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
• Manage inbound and outbound technical support calls and oversee support ticket resolution
• Collaborate closely with Product and Engineering teams to address and solve customer problems
• Record technical issues and solutions, and update knowledge base documentation
• Assist Regional Sales Managers by fulfilling technical support requests
• Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms

Required Skills:

• 2 to 3+ years of experience in Technical Support or Application Support roles
• Excellent troubleshooting and analytical abilities
• Proficiency with:
  • Windows Server 2008/2012/2016
  • Windows 7/8/10
  • Linux Command Line Interface (CLI)
  • Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
  • PowerShell scripting
  • HTTPS, SSL/TLS security protocols
• Strong verbal and written communication skills

Preferred Qualifications:

• Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
• Experience working with VMware or Hyper‑V virtualization platforms
• Knowledge of Azure Cloud and container technologies
• Familiarity with ITIL framework is a plus

Additional Information:

• This is a 6-month contract position with potential for extension or transition to permanent hire
• Candidates must be willing to work onsite in Allen, TX
• Successful candidates are required to pass the CJIS background screening
• The interview process consists of two rounds: one onsite and one via Google Meet

Must-have skills

Linux, Networking, Help Desk Support

Good-to-have skills

On-call Support