Technical Support Engineer / Shared Services Technical Support Engineer

Collabera; Glen Allen (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid vacations

Medical, Dental, and Vision insurance

401K retirement savings plan

Life Insurance

Disability Insurance

Job summary

A leading IT staffing firm is seeking a Shared Services Technical Support Engineer II in Glen Allen, Virginia. The role involves acting as a subject matter expert for AgileTrac, resolving application errors, and running customer analytics reports. Candidates should have a bachelor's degree in a relevant field or equivalent experience, strong networking abilities, and excellent communication skills. This position starts onsite for training and then transitions to remote work, with competitive benefits and opportunities for professional growth.

Qualifications

• Bachelor's degree in Electronics or related field, or Associates degree with 4 years of experience.
• Strong networking skills, including OSI model and TCP/IP understanding.
• Knowledge of Windows Server, UNIX, SQL, SQLServer, and MySQL.
• Experience with service ticket programs like ServiceNow.

Responsibilities

• Support USCAN project managers and apply patches as needed.
• Act as level 2 response engineer for customer issues.
• Monitor and resolve customer databases proactively.

Skills

Networking skills

Customer interaction skills

Excellent communication skills

Technical support experience

Education

Bachelor's degree in Electronics, Computer Science, Information Technology, Biomedical

Associates degree and 4 years of related industry experience

Tools

SQLServer

MySQL

Excel

Tableau

Job description

Technical Support Engineer / Shared Services Technical Support Engineer

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Title: Shared Services Technical Support Engineer II

Duration: 4+ months (Strong possibility of extension)

Description:

The Americas Software Client Shared Services Technical Support Engineer role will act as a technical subject matter expert for the application: AgileTrac. This role will may also act as technical support, helping to resolve application errors, server errors and to monitor and resolve service ticket requests. This role will also be responsible for running weekly and monthly customer analytics reports using Excel and Tableau applications. For the first 4-6 weeks, this role will be located in the Glen Allen office for training (hours: approximately 8am- 5pm). After that, this role will be located remotely (at home office) and will have the hours of 3pm-11pm, Monday thru Friday.

Responsibilities

• Work with the functional engineering team in EU to grow domain expertise and become USCAN subject matter expert.
• Support USCAN project managers by performing system sweeps on install base and applying patches or plug-ins as needed.
• Act as a level 2 response service engineer as needed to resolve customer issues, including application errors, alerts, etc.
• Proactively monitor customer databases and resolve /communicate issues.

Required Qualifications

• Bachelor degree in Electronics, Computer Science, Information Technology, Biomedical or Associates degree and 4 years of related industry experience
• Demonstrated strong networking skills, including understanding of OSI model, TCP/IP, Routing Concepts
• Knowledge of Windows Server, UNIX and SQL.
• Knowledge of SQLServer and MySQL
• Strong customer interaction skills and customer focus
• Excellent communications and interpersonal skills, demonstrated ability to effectively interface with cross-functional teams and customers when needed.
• Experience managing and resolving customer requests through formal service ticket program such as ServiceNow
• Experience with MS applications Excel and Tableau

Desired Qualifications

• Experience in providing remote technical support to external and internal customers

If you are interested and want to apply, Please contact: