Technical Support Engineer

Collabera; Richardson (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A global IT solutions provider based in Texas is seeking an experienced Customer Support Specialist to troubleshoot system, software, and networking issues. Candidates should have at least 2 years of relevant experience, exceptional communication skills, and familiarity with Linux/UNIX environments and TCP/IP networking. This role involves contributing to documentation, replicating customer issues, and testing patch releases. It's an excellent opportunity for those looking to grow their career in IT support.

Qualifications

• 2 or more years of customer support experience.
• Outstanding written and verbal communication skills.
• Ability to collaborate effectively with customers and internal teams.
• Familiarity with Linux/UNIX command line tools and scripting.
• Intermediate knowledge of TCP/IP networking.
• Familiarity with Snort or other intrusion detection systems.

Responsibilities

• Troubleshooting system, software, and networking problems.
• Reproducing customer issues in a lab environment.
• Contributing documentation to knowledge base systems.
• Creating escalation requests and submitting defect reports.
• Testing patch releases and product updates.

Skills

Customer support experience

Communication skills

Collaboration skills

Linux/UNIX familiarity

TCP/IP networking knowledge

Intrusion detection systems

Tools

MySql

Active Directory

Job description

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognition's

Job Description

Role & Responsibilities

• Troubleshooting system, software, and networking problems
• Reproducing customer issues in a lab environment
• Contributing documentation to internal and customer facing knowledge base systems
• Creating escalation requests and submitting product defect reports to Engineering
• Testing of patch releases and product updates

Qualifications

• 2 or more years of customer support experience
• Outstanding written and verbal communication skills
• Strong people skills, ability to collaborate effectively with customers and other internal teams
• Familiarity with Linux / UNIX command line tools / environment; perl and/or bash shell scripting
• Intermediate knowledge of TCP/IP networking, network protocol and packet analysis
• Familiarity with Snort or other intrusion detection system

Desired Skills

• Experience with MySql or other SQL database
• Experience with Active Directory or other LDAP implementations

Additional Information

If you are interested, Feel free to give a call :