Technical Support

Collabera; Carrollton (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading IT staffing firm in Carrollton, Texas, is looking for a Call Center Representative to support technical product inquiries. The candidate should have 1-2 years of experience in a call center environment and possess strong telephone and troubleshooting skills. Responsibilities include entering call details and resolving customer inquiries promptly while exceeding service quality expectations. This role provides an excellent opportunity to grow within a high-performance team environment.

Qualifications

• 1-2 years experience in a call center environment.
• Strong telephone skills.
• Demonstrable software support and customer service experience.

Responsibilities

• Enter detailed information for each call into call tracking system.
• Handle all calls through resolution in a timely manner.
• Exceed customer expectations for service quality.

Skills

Call center experience

Technical support

Telephone skills

Troubleshooting skills

Job description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.

Job Description

Duration: 6 month (may extend)

Responsibilities

• Enter detailed information for each call into call tracking system.
• Responsible for handling all calls through resolution in a timely manner.
• Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.
• Meet call volume, call time, and quality standards as defined by the department.

Qualifications

• 1-2 years experience in a call center environment.
• 2+ years in supporting a technical/product software environment.
• Strong telephone skills.
• Demonstrable Product (software and web application) Support and Customer Service experience.
• Demonstrable troubleshooting skills.

Additional Information

To know more about this position, please contact: