Technical Support & Service Coordinator

VIRA Insight, LLC; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

VIRA Insight, LLC is seeking a Technical Support Specialist to handle day-to-day technical service operations, respond to support requests, manage tickets, coordinate parts orders, and ensure timely resolution. The role emphasizes accurate documentation, clear communication, and proactive follow-up across open issues.

The candidate should be organized, technically capable, customer-focused, and able to manage multiple issues concurrently while coordinating with internal teams and partners.

Qualifications

• High school diploma required; associate degree or technical education preferred.
• Experience in technical support, customer support, service operations, or related environments preferred.
• Experience using ticketing/work-order/service-management systems preferred.
• Experience coordinating parts, inventory, or service-related orders preferred.
• Experience troubleshooting technical products, equipment, or connected devices preferred.

Responsibilities

• Answer incoming technical support calls and provide initial troubleshooting.
• Create, document, update, and maintain technical support tickets.
• Coordinate and process parts orders associated with technical support tickets.
• Track open tickets, parts activity, service progress, and job closure.
• Monitor connected-fixture CMS daily and identify issues for investigation or escalation.
• Identify recurring technical or service-related issues and communicate trends.

Skills

Customer service

Communication

Organizational skills

Technical aptitude

Problem solving

Documentation

Cross-functional collaboration

MS Office

Education

High school diploma

Associate degree or technical education

Tools

Ticketing systems

CMS

Inventory management

Order management systems

Job description

VIRA Insight, LLC is seeking a Technical Support Specialist to handle day-to-day technical service operations, respond to support requests, manage tickets, coordinate parts orders, and ensure timely resolution. The role emphasizes accurate documentation, clear communication, and proactive follow-up across open issues.

The candidate should be organized, technically capable, customer-focused, and able to manage multiple issues concurrently while coordinating with internal teams and partners.