Technical Support Specialist: Fast, Organized Support

VIRA Insight; Eagan (MN); On-site; USD 52,000 - 78,000; Full time

Job summary

VIRA Insight in Minnesota is seeking a Technical Support Specialist to respond to technical support requests, create and maintain tickets, and coordinate parts and service activities to keep customers up and running.

You will monitor connected-fixture CMS systems, track fleet uptime, and collaborate across engineering, operations, and customer teams to resolve issues promptly while keeping detailed records and proactive follow-up.

Qualifications

• High school diploma or equivalent; associate degree or technical education preferred.
• Experience in technical or customer support, service operations, or related environments preferred.
• Experience with support tickets, work orders, or service-management systems preferred.

Responsibilities

• Answer incoming technical support calls and provide initial troubleshooting and support.
• Create, document, update, and maintain technical support tickets in the appropriate system.
• Coordinate and process parts orders; track progress to job closure.
• Monitor connected-fixture CMS daily and identify issues for investigation or escalation.
• Maintain accurate records of support activity, ticket status, parts orders, and resolutions.

Skills

Customer service

Communication

Organizational skills

Technical aptitude

Problem solving

Documentation

Ticketing systems

CMS familiarity

Microsoft Office

Wiring diagrams

Education

High school diploma

Associate degree

Technical education

Tools

Ticketing system

CMS

Inventory management

Microsoft Office

Job description

VIRA Insight in Minnesota is seeking a Technical Support Specialist to respond to technical support requests, create and maintain tickets, and coordinate parts and service activities to keep customers up and running.

You will monitor connected-fixture CMS systems, track fleet uptime, and collaborate across engineering, operations, and customer teams to resolve issues promptly while keeping detailed records and proactive follow-up.