Senior AV & Network Technical Support Specialist

IVCi, LLC; Hauppauge (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

IVCi, LLC is a leader in Unified Communications and A/V integration, seeking a Technical Support Representative to troubleshoot escalated tickets and resolve issues across Managed Video Networks and Web video applications.

You will work on a team focused on customer service, with responsibilities including logging incidents, coordinating with vendors, and performing remote diagnostics to isolate root causes and apply fixes.

Qualifications

• Experience troubleshooting technical issues and logging activities accurately.
• Ability to coordinate complex problems with vendors, engineers, and technicians.

Responsibilities

• Troubleshoot escalated issues and provide in-depth technical resolution.
• Log, track, and update tickets with current status and actions taken.
• Coordinate with vendors and manufacturers for root-cause analysis and fixes.
• Conduct remote troubleshooting to isolate root cause and determine fixes.
• Provide customer training and support as required.

Skills

Teamwork

Customer service

Multitasking

Flexibility

Off-hours support

Job description

IVCi, LLC is a leader in Unified Communications and A/V integration, seeking a Technical Support Representative to troubleshoot escalated tickets and resolve issues across Managed Video Networks and Web video applications.

You will work on a team focused on customer service, with responsibilities including logging incidents, coordinating with vendors, and performing remote diagnostics to isolate root causes and apply fixes.