Technical Support & Sales Representative

TieTalent; United States; Remote; USD 35,000 - 60,000; Full time

Job summary

An innovative company is seeking a Technical Support & Sales Representative to enhance customer experiences. This role involves engaging with customers to provide insights and recommendations that help them succeed online. You'll thrive in a dynamic environment, handling inquiries, troubleshooting issues, and ensuring customer satisfaction. With a focus on interpersonal skills, you'll work in a flexible setting that may be remote or hybrid, allowing you to balance work and life effectively. Join a team that values diversity and empowers entrepreneurs to realize their ideas.

Benefits

401(k) Matching

Dental Insurance

Flexible Schedule

Health Insurance

Paid Time Off

Vision Insurance

Qualifications

• 2+ years of sales experience with a proven record of understanding customer needs.
• Ability to meet sales quotas while providing a great customer experience.

Responsibilities

• Field inbound calls and provide consultation on products and services.
• Troubleshoot GoDaddy products to deliver stellar customer service.

Skills

Sales Experience

Customer Service

Interpersonal Skills

CRM Software

Problem Solving

Internet Technology Knowledge

Tools

CRM Software

Job description

*Technical Support & Sales Rep*

*Location Details: *Arizona - Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely.

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or offsites. Your hiring manager can share more about this role’s hybrid or remote designation.

This position is not eligible to be performed in Alaska, California, Colorado, Louisiana, Massachusetts, Mississippi, New Jersey, New York, North Dakota, Oregon, or the Virgin Islands

*Join our team...*

As a Technical Support & Sales Representative, you will be responsible for ensuring we are delivering on our customer experience promises. You will join a team of 10-15 Guides who interact with existing and potential GoDaddy customers. In this role, you will provide an exceptional GoDaddy customer experience (WOW Experience) to every customer by giving our customers the tools and insights to help transform their ideas into successful online ventures! This will be completed through analysis of a customer’s account and in-the-moment consultative conversations leading to product/service recommendations.

*What you'll get to do...*
* Field inbound calls and exhibit the behaviors of WOW throughout the entire interaction.
* Provide consultation to customers regarding new products and services that will help their businesses succeed.
* Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate.
* Troubleshoot GoDaddy products as needed in order to deliver stellar customer service.
* Take full ownership of and provide a thorough resolution to customers.
* Meet metrics that could include but are not limited to Customer Availability, Net Promoter Score, and New Sales Per Day.
* Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.

*Your experience should include...*
* 2+ years’ sales experience with a proven record of understanding customer needs.
* 2+ years’ experience in a commission, bonus, and/or metrics-driven environment.
* Ability to meet sales quotas while providing a great customer experience.
* Experience using a CRM or other customer management software.
* Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.
* Proven ability to promote and build extraordinary customer rapport.
* Ability to take complete ownership of customer issues and provide a truly extraordinary customer experience, one customer at a time.
* Extensive knowledge of internet technology.
* Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law.
* This position requires a smart phone or other smart device that can (1) access the Google Play or Apple Store and install applications, and (2) receive SMS (text) messages in order to remotely access GoDaddy’s network resources.

*You might also have...*
* Experience owning and/or operating a small and/or midsize business (SMB).

*Schedule*

Our shifts may require working nights, weekends, and holidays.

*Compensation*

As with many sales roles, our compensation combines both an hourly rate ($17/hour) and variable incentive plan. Employees working full-time start annualized at $35,360 and those who meet 100% of target or more can expect to fall between $50k and $60k all in.

*We've got your back...*We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (*Culture*). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

*About us... *GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit *About Us*.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our *Diversity Careers page*.

_GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.__Refer to our full_ _*EEO policy.*_

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to *[e-mail]*.

*Colorado Residents:* In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

*GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.*

At GoDaddy, we subscribe to a “pay for performance” approach that considers our total compensation to ensure we offer competitive pay. Total compensation elements vary based on role, but in addition to our base pay offering, may include:
* Comprehensive benefits (may vary based on location)
* Short-Term Incentives (annual bonus, sales incentive pay) - eligibility dependent on role and company and/or individual performance
* Long-Term Incentives (equity) - eligibility dependent on role

We are proud to provide pay transparency to our candidates. In the United States, we have four geographic pay groups (Groups). GoDaddy's target compensation is determined based on your location and varies based on an individual's qualifications, skills and experience at the time of the offer. For this role, our targeted base pay ranges for new hires in each US Group are:
* Group 1: $12.02 – $18.27
* Group 2: $12.02 – $18.27
* Group 3: $12.02 – $18.27
* Group 4: $12.02 – $18.27

Check out *here* to see which locations are aligned to each Group.

Job Type: Full-time

Pay: From $35,360.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Compensation Package:
* Bonus opportunities
* Hourly pay
Schedule:
* Evening shift
* Holidays
* Monday to Friday
* Morning shift
* Night shift
* Weekends as needed

Work Location: Remote