Sales Support Representative

Safe Step Walk In Tub, LLC; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Sales Support Representative, where your expertise in consultative sales and lead generation will help transform lives by assisting seniors in retrofitting their homes. This role offers the flexibility of remote work, allowing you to thrive in a supportive environment. You'll engage with customers, utilizing your strong communication skills to understand their needs and schedule in-home sales visits. With a commitment to employee well-being and a competitive benefits package, this opportunity is perfect for those looking to make a meaningful impact while advancing their career.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with Company Match

Mental Health Coverage

Paid Parental Leave

Employee Discounts

Qualifications

• Experience in a modern contact center with a focus on sales.
• Proven success in phone sales and lead generation.

Responsibilities

• Make high volume outbound calls to schedule in-home sales visits.
• Follow a structured sales process to convert leads.

Skills

Consultative Sales

Lead Generation

Verbal Communication

Technical Skills

Multi-tasking

Education

High School Diploma

Experience in Contact Center

Tools

CRM Software

Microsoft Office Suite

Omni-channel Contact Center Software

Job description

Sales Support Representative page is loaded

Sales Support Representative

Apply locations Remote time type Full time posted on Posted 3 Days Ago job requisition id R-117266

Job Posting:

Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth. It hasbeen overly committed to providing our customers with the industry-leading safety, comfort,and independence they deserve. As the nation’s top walk-intub/shower company, our products are made to the highest manufacturing standards, and our customer service is unmatched. We call it the Safe Step Difference.

If you’reconsidering investing in your future, look no further to discoverwhy the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members who naturallydesireto providelife-changing service to our customer base across the US and Canada. Every day, we do our bestto give our bestto those deserving of the same.

We are seekingan experienced, talented, and motivatedSales Support Representative (Contact Center Setter)with a strong work ethic and an ability to thrive in a rapidly evolving business. This role is approved to be either Remote within the United States or Hybrid for associate in Nashville, TN, in accordance with company policy.

We seek top talent to process inbound telephone calls and respond instantly to internet leads, setting in-home saleappointments for our Safety Specialists. Inboundphone callsandoutbound callresponses tointernet leads arethe first step to create sales opportunities and ultimately helpingseniors retrofit their homes to age in place. If you are hard-working, dedicated, and thrive in a fast-paced environment, Safe Step Tub Inc. is an ideal place for you. Apply today!

Pre-Requisites:

• All team members work one weekend per month in rotation.
• Experience working in a modern contact center is a must with an emphasis on consultative sales or lead-generation.

Responsibilities:

• Make a high volume of outbound phone calls to consumers who submitted a web form for information on our products with the intention of scheduling an in-home sales visit for the Sales Closer. Occasionally receives inbound phone calls for the same purpose.
• Follow a systematized sales process designed to convert leads into in-home sales opportunities by listening, understanding the consumer’s needs, asking probing questions, overcoming objections, and securing details to aid in the eventual sale.
• Ensure quality assurance throughout the lead-setting process.
• Ability to collaborate with others and understand geography and lead-setting skills.

Qualifications:

• Experience working in an automated contact center is must.
• Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience.
• Exhibits superior technical skills and ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools.
• Has excellent verbal communications skills, strong grammar, spelling and written skills, and a strong understanding of North American geography.
• Comfortable with receiving coaching in an individual or team setting and having your work product evaluated in real time.
• Willingness to thrive in a remote work situation where your contact with colleagues is 100% via video conference, instant messaging, and phone.
• Ability to multi-task across multiple software platforms during your workday.

At Safe Step Walk-In Tub Company, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#Li-Remote

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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$18.71 - $29.92

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.