Technical Support Associate II

Global Payments Inc.; Jeffersonville (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Global career growth

Learning & development

Inclusive team

Community involvement

Wellbeing support

Recognition platform

Job summary

Global Payments Inc. is seeking a Technical Support Associate to drive reliable technology experiences for colleagues across North America.

You will own incident resolution across devices, applications, and access management, aiming to minimize business disruption and meet service levels.

Join our global Technology Operations team to improve support processes, document knowledge, and empower employees to work confidently from anywhere.

Qualifications

• 2+ years of experience supporting end-user technology, including Windows, ChromeOS, and Apple devices.
• Proven troubleshooting and problem-solving capabilities with ability to diagnose issues and deliver resolutions.
• Experience administering Microsoft Active Directory including user accounts, password resets, and security groups.

Responsibilities

• Drive exceptional end-user experiences by delivering timely and effective resolution of technology issues, maximizing colleague productivity and achieving strong service outcomes.
• Own the resolution of technical incidents and service requests across devices, applications, and access management, ensuring issues are addressed within service level commitments and minimizing business disruption.
• Strengthen technology reliability and operational efficiency by identifying root causes, recommending improvements, and enhancing support processes that reduce recurring issues.

Skills

Windows

ChromeOS

Apple devices

Active Directory

Communication

Customer focus

Tools

ServiceNow

Intune

SCCM

Jamf

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for a Technical Support Associate to join our ever-evolving Technology Operations team and help shape the future of global commerce. In this role, you'll be the driving force behind a reliable and productive technology experience for colleagues across North America, ensuring they have the tools, access, and support they need to succeed from anywhere. Your expertise will directly influence business continuity, colleague productivity, and service excellence by resolving complex technical challenges, improving support processes, and enhancing the employee experience. As part of a collaborative and globally connected team, you'll have the opportunity to make a measurable impact, contribute to technology innovation, and support Global Payments' mission of delivering seamless solutions that power commerce around the world.

What you'll own:

• Drive exceptional end-user experiences by delivering timely and effective resolution of technology issues, maximizing colleague productivity and achieving strong service outcomes.
• Own the resolution of technical incidents and service requests across devices, applications, and access management, ensuring issues are addressed within service level commitments and minimizing business disruption.
• Strengthen technology reliability and operational efficiency by identifying root causes, recommending improvements, and enhancing support processes that reduce recurring issues.
• Influence continuous improvement initiatives through contributions to documentation, knowledge management, and technology refresh projects that improve scalability and team effectiveness.
• Enable a secure and connected workforce by supporting device provisioning, mobile technology solutions, and access management practices that help colleagues work confidently from any location.

What you'll bring:

• 2+ years of experience supporting end-user technology, including Windows, ChromeOS, and Apple devices.
• Strong troubleshooting and problem-solving capabilities, with a demonstrated ability to diagnose issues, determine root causes, and deliver effective resolutions.
• Experience administering Microsoft Active Directory, including user account management, password resets, and security group administration.
• Excellent communication and interpersonal skills, with the ability to provide clear technical guidance and build positive relationships across diverse teams.
• A proactive, customer-focused mindset with a track record of managing priorities independently while contributing effectively within a collaborative team environment.

It’s a bonus if you have:

• Experience supporting ServiceNow or similar ticket management platforms in a high-volume support environment.
• Hands-on experience with Microsoft Intune, System Center Configuration Manager (SCCM), and Jamf for endpoint and mobile device management.
• Experience supporting Microsoft 365 administration, licensing, application deployment, and user enablement initiatives.
• Experience imaging and setting up laptops, and knowledge of Windows 11 and MacOS.

About The Team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Our Perks - What We'll Bring For You

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements

https://jobs.globalpayments.com/en/why-global-payments/benefits/

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer.

Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; we will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.