Computer Operations Lead

Worldpay; Cincinnati (OH); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Worldpay, a leading payments company, seeks a Computer Operator Lead to join the Global Technical Service Center in Cincinnati. You will guide a team of technical support engineers and ensure high-quality service delivery across shifts.

Hybrid work with three days on-site in Cincinnati, OH, and close collaboration with global teams to align tools and best practices. The role requires strong leadership, quick learning, and excellent communication under pressure.

Qualifications

• Bachelor’s degree in a technical discipline or related field.
• Ability to learn new environments quickly and adapt to changing conditions.
• Strong leadership and decision-making under pressure.
• Excellent customer service and communication skills.

Responsibilities

• Supervise a team of technical support engineers.
• Provide coaching, mentoring, and development to team members.
• Escalation point for complex issues that cannot be resolved by lower-tier teams.
• Oversee service center operations, including resource allocation, incident management, and ticketing systems.
• Maintain effective communication with customers, ensuring issues are addressed promptly and satisfactorily.
• Represent the GTSC in meetings with key clients and stakeholders.

Skills

Leadership

Customer service

Communication

Adaptability

Education

Bachelor’s degree in a technical discipline

Job description

Job Description

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder.

This position is hybrid 3 days per week in the following office locations: Cincinnati, OH

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Computer Operator Lead to join our ever evolving Global Technical Service Center (GTSC) team and help shape the future of global commerce.

Shift Schedule: Sunday-Tuesday and ever other Wednesday 8AM-8PM ET. *This position is eligible or a shift differential for hours after 6 PM ET

What you’ll own

• Supervise a team of technical support engineers.

• Provide coaching, mentoring, and professional development to team members.

• Serve as the escalation point for complex technical issues that cannot be resolved by lower-tier support teams.

• Oversee service center operations, including resource allocation, incident management, and ticketing systems.

• Maintain effective communication with customers, ensuring issues are addressed promptly and satisfactorily.

• Represent the GTSC in meetings with key clients and stakeholders.

• Work closely with global teams to align strategies, tools, and best practices for service delivery.

What you’ll bring

• Bachelor’s degree in a technical discipline, or a related field (or equivalent experience).

• Demonstrated ability to learn new environments quickly and adapt to ever-changing conditions

• Strong leadership skills

• Ability to handle high-pressure situations and make decisions quickly.

• Exceptional customer service and communication skills.

• Ability to understand complex issues and guide the team in resolving them.

• Comfort working in a global environment and managing communication across different time zones and cultures.
  

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undertake a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.