Technical Support Representative Night shift

OpenKrill; United States; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Remote work

Job summary

Openkrill is seeking a Technical Support Representative for the night shift in a fully remote role. You will diagnose and repair POS hardware and software for retail locations, install new hardware, and guide store staff through troubleshooting.

You must have your own Windows device with dual monitors and a reliable wired internet connection. Strong problem-solving, attention to detail, and ability to work independently are essential; the position offers hourly pay and remote flexibility.

Qualifications

• Proven experience replacing, configuring, and setting up new hardware and software.
• Strong understanding of POS hardware (including peripherals).
• Proficient in electronic troubleshooting at the board level, capable of repairing terminals, computers, and peripherals.

Responsibilities

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
• Repair and maintain equipment including POS terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, plus their software.
• Assist in setup and installation of new hardware and POS-related software.
• Troubleshoot core system remote devices.

Skills

Hardware setup

POS hardware knowledge

Electronic troubleshooting

Networking

Job description

Technical Support Representative - Night Shift

Full-Time Temporary REMOTE Position

Preferred locations: Florida, Texas, Georgia, Tennessee, North Carolina, and New Jersey.

Job Description:

We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.

Key Responsibilities:

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
• Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
• Assist in the setup and installation of new hardware and POS-related software.
• Perform troubleshooting on core system remote devices.
• Engage in various computer-related break-fix repairs as needed.
• Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

Qualifications:

• Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
• Strong understanding of POS hardware (including all peripherals)
• Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level.
• Proficient in networking.

You need to have your own equipment that you can use (Windows device), including dual monitors and a strong wired internet connection.

If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.

Must be able to work at a rate of $16.00 per hour.