PC Support Technician

Integrated Resources Inc.; La Vista (NE); On-site; USD 35,000 - 50,000; Full time

Job summary

Integrated Resources Inc. is seeking a Technical Support professional for a 1-year position working night shifts in La Vista, Nebraska. The successful candidate will assist users with troubleshooting, hardware/software installation, and diagnostic reviews. Candidates must possess a High School Diploma and A+ Certification, with at least 3 to 5 years of relevant experience.

Qualifications

• 3 to 5 years experience in technical support roles.
• Experience with basic hardware/software troubleshooting.
• Windows 7 proficiency required.

Responsibilities

• Provide basic troubleshooting assistance and ticket resolution for users.
• Support users in installing hardware/software as needed.
• Diagnose and resolve computer system problems.

Skills

Troubleshooting

Problem Solving

Organizational Skills

Education

High School Diploma

A+ Certification

Job description

A Few Words About UsIntegrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Duration: 1 year

Job Description:

• This is for 1 position working the NIGHT shift of 3:00 pm to Midnight Onsite and will be with team of 6 until 6 pm and then on their own until end of shift.

• Business Casual Dress

Main Responsibilities:

• Provides basic troubleshooting assistance and ticket resolution for personal computer users.

• Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.

• Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.

• Recommends hardware solutions regarding personal computers in assigned areas.

• Assists with computer studies, projects, and implementation of policies throughout area of assignment.

• Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.

• Experience working with personal computer hardware, software, systems, local area networks and terminology. Good organizational and problem solving skills.

• Ability to operate computer peripherals including monitors, printers and scanners.

• High School Diploma with 3 to 5 years experience. Must have A plus Certification as this is required for conversion

Qualifications

• Basic printer troubleshooting and Windows 7 experience

Additional Information

Kind Regards

Technical Recruiter

Integrated Resources, Inc.