Technical Support Representative Night shift

CGS Nexus; Tallahassee (FL); Remote; USD 19,000 - 25,000; Full time

Job summary

CGS Nexus is seeking an organized Technical Support Representative for night shift. This full-time temporary REMOTE position supports retail locations with POS hardware and software issues, with preferred locations including Florida, Texas, Georgia, Tennessee, North Carolina, and New Jersey.

You will repair and maintain POS terminals, scanners, printers, and related devices, assist in setup of new hardware, troubleshoot remote devices, and manage tasks independently while communicating with

Qualifications

• Experience in replacing, configuring, and setting up new hardware and software.
• Strong understanding of POS hardware and peripherals.
• Proficient in electronic troubleshooting at the component level and networking.
• Own Windows device with dual monitors and wired internet connection.

Responsibilities

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
• Repair and maintain equipment, including POS terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
• Assist in the setup and installation of new hardware and POS-related software.
• Perform troubleshooting on core system remote devices.
• Engage in various computer-related break-fix repairs as needed.
• Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

Skills

Hardware setup

POS hardware

Electronic troubleshooting

Networking

Tools

Windows OS

Job description

Technical Support Representative - Night Shift

Full-Time Temporary REMOTE Position

Preferred locations: Florida, Texas, Georgia, Tennessee, North Carolina, and New Jersey.

Job Description

We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.

Key Responsibilities

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
• Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
• Assist in the setup and installation of new hardware and POS-related software.
• Perform troubleshooting on core system remote devices.
• Engage in various computer-related break-fix repairs as needed.
• Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

Qualifications

• Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
• Strong understanding of POS hardware (including all peripherals)
• Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level.
• Proficient in networking.

You need to have your own equipment that you can use (Windows device), including dual monitors and a strong wired internet connection.

If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.

Must be able to work at a rate of $16.00 per hour.