HVAC Solutions Engineer II: Pre- & Post-Sale Tech Support

Rheem Manufacturing Company; Atlanta (GA); On-site; USD 85,000 - 105,000; Full time

Job summary

Rheem Manufacturing Company in the United States (GA/AL) seeks a Sales Application Engineer II to provide pre- and post-sale technical service and product support for ColdZone, Russell, Witt, and Kramer brands. This on-site role supports Rheem North America and the Heat Transfer Products Group from Lawrenceville, GA or Scottsboro, AL.

You will assist inside and outside sales, work with Engineering and Quality teams, and develop technical literature while traveling as needed to support customers

Qualifications

• Associates Degree or Technical Diploma (2-year) in HVACR curriculum or engineering.
• 3+ years of application engineering experience.
• Experience in HVACR industry required.
• Experience in specifying and selecting specific product technologies for building applications.
• Experience working with sales or external customers.

Responsibilities

• Review customer quote requests for Technical Accuracy.
• Assist field organization with rapid and accurate responses to technical product inquiries.
• Work with Engineering and Quality teams to resolve field problems.
• Develop and maintain technical literature, IOMs, tech bulletins, etc.
• Site visits to support product issues or customer requests.
• Support and participate in archive team activities across departments.
• Communicate effectively with customers, internal and external via telephone, fax, and e-mail.

Skills

HVACR experience

Application engineering

Technical communication

Multi-tasking

Analytical skills

Customer interaction

Education

Associates Degree or Technical Diploma in HVACR or engineering

Bachelor’s Degree in Engineering (HIGHLY preferred)

Job description

Rheem Manufacturing Company in the United States (GA/AL) seeks a Sales Application Engineer II to provide pre- and post-sale technical service and product support for ColdZone, Russell, Witt, and Kramer brands. This on-site role supports Rheem North America and the Heat Transfer Products Group from Lawrenceville, GA or Scottsboro, AL.

You will assist inside and outside sales, work with Engineering and Quality teams, and develop technical literature while traveling as needed to support customers