Technical Support Representative

Peraton; Linthicum (MD); Remote; USD 32,000 - 52,000; Full time

Job summary

Peraton is seeking a Remote Technical Support Representative to provide Tier I and II support for software, hardware, and network issues. The role requires a US citizen and the ability to obtain a Public Trust clearance.

You will diagnose problems, guide users through solutions, and collaborate with internal teams to restore services. Ideal candidates will demonstrate strong problem-solving skills and experience assisting customers with solutions across systems, networking, and applications.

Qualifications

• High school diploma; 0 years of experience required.
• Must be a U.S. Citizen.
• Able to obtain Public Trust Clearance.
• Experience with problem solving and customer solutions.
• Experience providing Tier I/II technical software, hardware, and network problem resolution.

Responsibilities

• Provide Tier I and II technical support for software, hardware, and networks via problem diagnosis and step-by-step guidance.
• Troubleshoot and resolve end-user technical issues; escalate to senior staff when needed.
• Analyze routine requests and prioritize actions; communicate solutions to users.
• Maintain and reference network diagrams and documentation as required.

Skills

Problem solving

Customer support

Technical troubleshooting

Education

High School Diploma

Job description

Required Qualifications:

• High school diploma with 0 years of experience
• High School level reading, writing, and analytical skills
• Must be a U.S Citizen
• Able to obtain Public Trust Clearance
• Experience with problem solving
• Experience with customer solutions.
• Experience with providing Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions.

Peraton is seeking a Technical Support Representative. This position will perform the following duties (but not limited too):

This position is remote.

• Provides Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions.
• Provides expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
• Uses automated information systems to analyze routine situations.
• Reviews incoming requests, both computer generated and verbal, sorts, codes and may prioritize for proper action.
• Resolves problems or contacts more senior technical support as necessary.
• Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
• Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
• Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks.
• May perform basic PC, PBX, and network software programming. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.