Technical Support Rep. (Remote)

Military, Veterans and Diverse Job Seekers; San Diego (CA); Remote; USD 36,000 - 60,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Technical Support Representative for a remote role in the United States. The role focuses on troubleshooting information system problems, guiding customers through solutions, and escalating complex issues per protocol.

The ideal candidate has 1–3 years in customer service or technical support, a high school diploma, and solid skills with Microsoft Windows and PC hardware.

Qualifications

• 1-3 years customer service or technical support experience.
• High School Diploma or equivalent.
• Experience using or supporting Microsoft Windows and PC hardware.
• Strong verbal, written, and listening skills.
• Exhibits a strong work ethic with reliability in attendance and quality metrics.

Responsibilities

• Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools.
• Recognize customer's problems that should be escalated to the next level for resolution following established protocols.
• Apply understanding and knowledge of information systems products and services to assist customers on technical matters.
• Performs other duties and tasks as assigned by the Team Lead.

Skills

Troubleshooting

Customer Service

Technical Support

Written Communication

Education

High School Diploma

Tools

Microsoft Windows

PC hardware

Job description

About the job Technical Support Rep. (Remote)

Job Skills:

• Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
• Recognize customer's problems that should be escalated to the next level for resolution following established protocols
• Apply understanding and knowledge of information systems products and services to assist customers on technical matters
• Performs other duties and tasks as assigned by the Team Lead

Job Qualifications:

• 
  1-3 years Customer Service and/or Technical Support experience
• High School Diploma (or equivalent) and willingness to learn through on the job training
• Experience using or supporting Microsoft Windows and PC hardware
• Demonstrates strong verbal, written, and listening skills
• Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics
• Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction