Technical Support Representative

OLSA Resources, Inc.; Golden Valley (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading technical support provider in Minnesota is seeking a skilled customer support representative responsible for resolving technical issues and providing accurate information to customers. The role requires a high school diploma and at least two years of technical experience, ideally in troubleshooting Internet Service Provider equipment. Candidates should have good problem-solving abilities and customer service skills. Join a dynamic team that values improvement and excellent customer interactions.

Qualifications

• Minimum 2 years technical experience and/or technical degree.
• Experience troubleshooting Internet Service Provider equipment is preferred.
• Minimal call center experience is recommended.

Responsibilities

• Promptly answer support-related communication.
• Diagnose and resolve technical hardware and software issues.
• Stay current with system information and updates.

Skills

Customer service practices

Technical support

Problem-solving

Knowledge of application use

Education

High school diploma

Technical or bachelor's degree

Job description

is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through all products.

Tasks and Responsibilities:

• Customer Support — Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.
• Problem Solving — Diagnose and resolve technical hardware and software issues.
• Applications Knowledge — Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.
• Change Agent — Look for ways to improve support processes. Drive initiation and follow through to implementation.

Basic Qualifications:

• High school diploma
• Minimal call center experience
• Experience troubleshooting Internet Service Provider Equipment Wireless Networking experience
• Minimum 2 year technical experience and/or technical degree

Additional Qualifications:

• Technical or bachelors degree preferred
• Electrical degree or experience preferred
• IT experience
• HVAC experience