Technical Support Representative

Peraton; United States; A distancia; USD 30.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k)

PTO

Paid holidays

Descripción de la vacante

Peraton is seeking a Technical Support Representative. This position is remote and will provide Tier I and II technical software, hardware, and network support to customers, diagnosing issues and guiding users through step-by-step solutions. You will collaborate with cross-functional teams to restore services and improve user experience.

Candidates must be a U.S. citizen with strong problem-solving and communication skills.

Formación

• High school diploma or equivalent required.
• Strong problem-solving and analytical skills.
• U.S. citizenship and ability to obtain Public Trust clearance.
• Experience providing Tier I/II technical support.

Responsabilidades

• Provide Tier I and II technical software, hardware, and network problem resolution.
• Guide users through step-by-step solutions and diagnose issues.
• Analyze routine situations using automated information systems.
• Assist with knowledge sharing and training for users.
• Maintain documentation and collaborate with teams to restore services.

Conocimientos

Problem solving

Customer solutions

Technical support

Ability to obtain Public Trust

Educación

High school diploma

Herramientas

PBX knowledge

Networking basics

Descripción del empleo

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.

About The Role

Peraton is seeking a Technical Support Representative. This position will perform the following duties (but not limited too):

This position is remote.

• Provides Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions.
• Provides expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
• Uses automated information systems to analyze routine situations.
• Reviews incoming requests, both computer generated and verbal, sorts, codes and may prioritize for proper action.
• Resolves problems or contacts more senior technical support as necessary.
• Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
• Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
• Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks.
• May perform basic PC, PBX, and network software programming. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

Qualifications

Required Qualifications:

• High school diploma with 0 years of experience
• High School level reading, writing, and analytical skills
• Must be a U.S Citizen
• Able to obtain Public Trust Clearance
• Experience with problem solving
• Experience with customer solutions.
• Experience with providing Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions.

Details

Target Salary Range: $30,000 - $48,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

EEO

Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.