Technical Support Product Specialist—Trading Platforms

State Street Corporation; United States; On-site; USD 70,000 - 119,000; Full time

Benefits offered by this job

401K with company match

Medical, dental, vision insurance

Paid time off

Employee Assistance Program

Incentive compensation

Savings plans

Job summary

State Street Corporation is seeking a Product Specialist to provide technical support to CRD customers, diagnosing issues and guiding clients through solutions using OMS/EMS trading platforms. You will coordinate with engineering and product teams, log interactions, and contribute to process improvements.

The role requires a four-year technical degree, SQL knowledge, and strong communication skills. Experience with Salesforce and a basic understanding of financial markets are preferred.

Qualifications

• Four (4) year degree in a technical field such as Computer Science, Engineering, or another related technical field.
• 0 -4 years of relevant work experience
• Exposure to SQL and fundamental understanding of relational database theory and/or specific knowledge of Oracle/Microsoft SQL Server
• Exposure to one or more structured programming languages
• Relevant technical course work and/or technical academic projects
• Familiarity to using Salesforce for Case tracking is preferred
• Basic knowledge of Financial Markets.
• Thorough understanding of System Development Life Cycle
• Strong communication and interpersonal skills, written and oral
• Experience with any OMS/ EMS or any Trading Platforms
• Demonstrated experience of Oracle or SQL Database loads.

Responsibilities

• Respond to requests for technical assistance via phone, email.
• Diagnose software issues and recommend the appropriate solution.
• Provide follow-up and status update calls to clients.
• Analyze problems, answer questions and provide training related to the software.
• Identify and test workarounds for bugs or deficiencies in the software.
• Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
• Coordinate with engineering, product management and 3rd party entities as needed to ensure the correct attention is brought to open customer issues.
• Follow a standard set of procedures and methods when responding to customer requests or inquiries.
• Conduct research on questions and issues using available information resources and other product specialists.
• Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
• Utilize and administers the help desk software.
• Complete any other related tasks as assigned.

Skills

SQL

Structured programming languages

Communication

Financial Markets knowledge

Education

Four year degree in a technical field (e.g., Computer Science, Engineering)

SQL exposure / relational database theory

Oracle / Microsoft SQL Server knowledge

Salesforce familiarity for Case tracking

Tools

Salesforce

Job description

State Street Corporation is seeking a Product Specialist to provide technical support to CRD customers, diagnosing issues and guiding clients through solutions using OMS/EMS trading platforms. You will coordinate with engineering and product teams, log interactions, and contribute to process improvements.

The role requires a four-year technical degree, SQL knowledge, and strong communication skills. Experience with Salesforce and a basic understanding of financial markets are preferred.