Fixed Income & Derivatives Tech Support Analyst

State Street Corporation; Burlington (MA); On-site; USD 70,000 - 119,000; Full time

Job summary

State Street Corporation is seeking a skilled professional to provide functional application technical support to CRD customers in Fixed Income and Derivatives. You will diagnose issues, train users, and translate client needs into actionable feedback for Product and Engineering.

The role emphasizes collaboration with senior stakeholders, adherence to processes, and documentation quality, with opportunities to contribute to ongoing improvements in a fast-paced environment.

Qualifications

• Bachelor's degree in a technical discipline with finance focus; MBA or Master's preferred; SIE/CFA desirable.
• Medium to advanced fixed income instruments derivative product knowledge along with an understanding of the Trade Life Cycle.
• Excellent communication and interpersonal skills, with the ability to confidently engage senior stakeholders, facilitate working sessions, and gather requirements effectively.
• Strong analytical and problem-solving skills, with a high level of attention to detail and demonstrated experience in process analysis.
• Proven ability to prioritize, manage multiple tasks, and operate effectively in a fast-paced, client-driven environment.

Responsibilities

• Function as a central support representative for Fixed Income and Derivatives, collaborating with Product and Engineering to translate client needs into actionable feedback and solutions.
• Provide technical support by diagnosing issues, resolving inquiries, and delivering user guidance and training.
• Investigate complex technical problems, including third-party integrations, and develop and test effective workarounds.
• Deliver high-quality client support, including managing sensitive or high-impact issues with professionalism.
• Adhere to established support procedures while contributing to continuous process improvement.
• Maintain accurate documentation of client interactions and issue resolutions.
• Support special projects and additional duties as needed to support team and organizational objectives

Skills

Fixed income knowledge

Derivatives knowledge

Communication

Problem solving

Stakeholder management

Trading support experience

Education

Bachelor's degree in Finance/Engineering/Fintech

MBA or Master's preferred

SIE or CFA Foundations desirable

Tools

SQL

Job description

State Street Corporation is seeking a skilled professional to provide functional application technical support to CRD customers in Fixed Income and Derivatives. You will diagnose issues, train users, and translate client needs into actionable feedback for Product and Engineering.

The role emphasizes collaboration with senior stakeholders, adherence to processes, and documentation quality, with opportunities to contribute to ongoing improvements in a fast-paced environment.