Technical Support & Network Systems Specialist

DP World; Middletown Township (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Market-competitive compensation package

Job summary

DP World is seeking a Technical Support Specialist in Middletown, PA to solve technical problems and provide support for assigned areas. The ideal candidate will have a Bachelor’s in Computer Science and at least two years of related experience.

Key responsibilities include providing diagnostic support, creating work instructions, and participating in global support on-call rotation. Excellent communication and organizational skills are essential for success in this role.

Qualifications

• Minimum of two years related work experience in a technical support position.
• Ability to create and document processes.
• Strong understanding of network protocols and server hardware.

Responsibilities

• Implement standards for system and network support.
• Provide second level diagnostic support.
• Create and update work instructions.
• Participate in global support on-call rotation.

Skills

Technical troubleshooting

Communication skills

Organizational skills

Problem-solving

Attention to detail

Education

Bachelor’s in Computer Science

Tools

Desktop hardware

Operating systems

Network systems

Job description

DP World is seeking a Technical Support Specialist in Middletown, PA to solve technical problems and provide support for assigned areas. The ideal candidate will have a Bachelor’s in Computer Science and at least two years of related experience.

Key responsibilities include providing diagnostic support, creating work instructions, and participating in global support on-call rotation. Excellent communication and organizational skills are essential for success in this role.