Senior Technical Support Analyst – End-User Computing
WM
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Benefits offered by this job
Job summary
WM is seeking an experienced IT Support professional based in Newtown, Pennsylvania to configure and install software for desktops and mobile devices. This role involves troubleshooting complex technical issues, providing support for applications, and managing help desk tickets.
The ideal candidate will have a Bachelor's Degree in Computer Science or a related field, or relevant work experience. Benefits include medical, dental, and vacation days, along with a competitive compensation package.
Qualifications
- Bachelor's Degree (accredited) in Computer Science, MIS or similar area of study, or in lieu of degree.
- High School Diploma or GED (accredited) and 4 years of relevant work experience.
- 5 years of relevant work experience (in addition to education requirement).
Responsibilities
- Processes complex help desk tickets and provides functional support.
- Isolates and reproduces difficult issues to identify failure points.
- Creates DB scripts to correct invalid data within the database.
- Leads Technical Support business initiatives.
Skills
Education
Job description
WM is seeking an experienced IT Support professional based in Newtown, Pennsylvania to configure and install software for desktops and mobile devices. This role involves troubleshooting complex technical issues, providing support for applications, and managing help desk tickets.
The ideal candidate will have a Bachelor's Degree in Computer Science or a related field, or relevant work experience. Benefits include medical, dental, and vacation days, along with a competitive compensation package.
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