Customer Success Specialist: Evenings & Weekends

Planet Networks; Newton (NJ); On-site; USD 38,000 - 58,000; Full time

Job summary

Planet Networks is hiring a Customer Success Representative in Newton, NJ, to provide technical and account support for internet services. You will troubleshoot connectivity, assist with installations, process orders and handle billing while keeping accurate service records.

The role offers growth into senior roles and requires willingness to work non-traditional hours, including evenings and at least one weekend shift, to serve customers effectively.

Qualifications

• Ability to troubleshoot internet and billing inquiries.
• Comfort working in a fast-paced support environment.
• Excellent communication and documentation skills.

Responsibilities

• Provide technical support to customers via phone and email.
• Troubleshoot connectivity and device issues (ONU, router, wireless).
• Process inbound orders and billing questions.
• Escalate complex issues to senior staff when needed.
• Maintain accurate records of service requests and interactions.
• Collaborate with other departments to resolve customer concerns.

Skills

Technical support

Customer service

Account management

Problem solving

Tools

CRM software

Job description

Planet Networks is hiring a Customer Success Representative in Newton, NJ, to provide technical and account support for internet services. You will troubleshoot connectivity, assist with installations, process orders and handle billing while keeping accurate service records.

The role offers growth into senior roles and requires willingness to work non-traditional hours, including evenings and at least one weekend shift, to serve customers effectively.