Technical Support Manager

Blooio; New York (NY); Hybride; USD 170 000 - 200 000; Plein temps

Avantages offerts par ce poste

Remote work considered for the right 1

Equity

Résumé du poste

Blooio seeks a proactive Technical Support Specialist to help New York-area and East Coast customers get live with Blooio. You will guide onboarding, troubleshoot APIs, webhooks, and integrations, and explain technical fixes in plain language while collaborating with engineering on bugs.

You will create clear documentation and reusable workflows so customers can help themselves. New York City or East Coast preferred, with 170K–200K base plus variable and equity.

Qualifications

• Experience in technical support at a software company.
• Comfort troubleshooting APIs, webhooks, and integrations.
• Strong written communication and ownership in problem resolution.

Responsabilités

• Guide onboarding for new customers and assist with setup.
• Troubleshoot messaging, APIs, webhooks, and integrations.
• Document recurring questions into reusable workflows.

Connaissances

Technical support experience

API troubleshooting

Webhooks

Clear written communication

Description du poste

Blooio is an AI-native messaging and commerce platform. Brands use Blooio to meet their customers inside Messages on iPhone & Android, with AI agents that answer questions, book appointments, take orders, and accept Apple Pay. We are a small, profitable, venture-backed team based in San Diego. We work in person or hybrid in San Diego and the Bay Area, with remote considered for the right person, and field roles in San Francisco and New York.

Your Role:

You will help small businesses get live and stay running on Blooio. You will guide onboarding, troubleshoot messaging, agent, and integration issues, explain technical fixes in plain language, and work with engineering on bugs that need deeper investigation. You will turn recurring questions into clear documentation and reusable workflows so more customers can help themselves.

Qualifications:

You bring: experience in technical support at a software company; comfort troubleshooting APIs, webhooks, and integrations; strong written communication; and the patience and ownership to help a busy small-business owner work through a technical problem from first report to resolution.

New York City or East Coast preferred. 170K–200K base plus variable and equity.