IT Support Specialist

Intone Inc; New Jersey; On-site; USD 60,000 - 80,000; Full time

Job summary

Intone Inc in Woodcliff, NJ is seeking a permanent IT Support Specialist to provide front-line support to staff, ensuring productive use of technology and secure, efficient systems.

You will handle requests via in-person, email, ticket, and phone, set up new hires, document procedures, and collaborate with IT leadership on ongoing projects. The role requires 5+ years of related IT support experience and excellent interpersonal and communication skills.

Qualifications

• 5+ years of progressive IT support experience.
• Excellent interpersonal skills both in person and on the phone.
• Ability to adapt to changing processes and procedures.
• Strong verbal and written communication skills.
• Ability to diagnose and resolve technical issues.
• Knowledge of Windows OS and Office Suites.
• Understanding of information security principles.

Responsibilities

• Provide collegial, front-line support to in-house staff.
• Monitor and respond quickly to requests via in-person, email, ticket, and phone, addressing issues through to resolution.
• Set up new employees for work, providing instruction on IT tools and processes.
• Assist IT leadership on emerging projects and collaborate across the organization to troubleshoot.
• Write and update technical documentation as needed.
• Ensure that systems are safe and secure against cybersecurity threats.
• Track issues, research best practices, and make recommendations to improve systems and operations.

Skills

IT support experience

Interpersonal skills

Verbal and written communication

Diagnose and resolve issues

Adaptability

Cybersecurity awareness

Self-starter

Team collaboration

Tools

Windows Server

Active Directory

VoIP systems

Firewall

Web servers

Office suites

Job description

This is a permanent IT Support Specialist position based in Woodcliff, New Jersey. You will provide front-line technical support to staff across the organization, helping them use technology productively while maintaining secure and efficient systems.

Responsibilities

• Provide collegial, front-line support to in-house staff
• Monitor and respond quickly and effectively to requests received through in-person, email, ticket, and phone calls, addressing issues through to resolution
• Set up new employees for work, providing instruction and guidance on IT tools and processes as needed
• Assist IT leadership on emerging projects and collaborate across the organization to troubleshoot and problem-solve
• Write and update technical documentation as needed
• Ensure that systems are safe and secure against cybersecurity threats
• Track issues, research best practices, and make recommendations on projects to improve systems and operations

Qualifications

• Required
  • 5+ years of progressive, related IT support work experience
  • Excellent interpersonal skills both in person and on the phone
  • Ability to smoothly adapt and adjust to changing work situations, processes, and procedures
  • Strong verbal and written communication skills
  • Ability to diagnose and resolve technical issues
  • Solid knowledge of firewall, switch, Windows servers, web servers, and Active Directory
  • Solid understanding of VoIP phone systems, computer systems, software deployment, and other tech products, with capacity to support staff utilization
  • Knowledge of and proficiency with Windows Operating Systems and Office Suites
  • Good understanding of essential information security principles and best practices
  • Organized and reliable, with a self-starter mindset and pragmatic execution skills
  • Motivation to continuously learn and collaborate