Technical Support Lead — Coach, Troubleshoot & Improve

Digital Monitoring Products; Springfield (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical and Dental

401k

Paid vacation/holidays

Free security system

Free UPS shipping

Job summary

Digital Monitoring Products is seeking a Technical Support Supervisor in Springfield, Missouri. The role involves supervising the Technical Support Department, ensuring efficiency in troubleshooting customer issues, and providing coaching to team members. Qualified candidates should have advanced knowledge of DMP alarm systems and a strong background in customer support. Benefits include onsite medical clinic, dental, 401k, and unique perks like a free security system.

Qualifications

• 2+ years of experience in alarm system installation or support.
• Ability to clearly communicate technical information to any audience.
• Demonstrates good coaching and training skills.

Responsibilities

• Provides day-to-day supervision of the Technical Support Department.
• Monitors and supervises customer on-hold times.
• Develops processes to improve efficiency in troubleshooting.
• Tracks department performance daily and provides reports.
• Conducts employee performance reviews and provides feedback.

Skills

Advanced knowledge of DMP alarm systems

Exceptional listening and problem-solving skills

Excellent verbal and written communication skills

Knowledge of computer hardware/software

Coaching and training skills

Job description

Digital Monitoring Products is seeking a Technical Support Supervisor in Springfield, Missouri. The role involves supervising the Technical Support Department, ensuring efficiency in troubleshooting customer issues, and providing coaching to team members. Qualified candidates should have advanced knowledge of DMP alarm systems and a strong background in customer support. Benefits include onsite medical clinic, dental, 401k, and unique perks like a free security system.