Security Systems Tech Support Specialist

Jimmy Jazz; Springfield (MO); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Onsite medical clinic

Medical insurance

Dental insurance

401k

Life Insurance

Paid vacation/holidays

Free security system

Free UPS shipping

Job summary

DMP in Springfield, MO is seeking a Technical Support Representative to assist dealers nationwide with installation, configuration, and troubleshooting of DMP security products.

You will diagnose problems, provide clear solutions, document interactions, and escalate when needed while continually expanding product knowledge and maintaining high service standards. Onsite role with full-time hours and strong team collaboration.

Qualifications

• Excellent verbal communication with confidence, competence, and empathy.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail and high accuracy.
• Strong typing and computer skills.
• Working knowledge of computer hardware, software, and data communications.
• Able to learn technical information quickly and apply it.
• Follow detailed instructions accurately.
• Calm, professional, solution-focused under pressure.

Responsibilities

• Answer calls and provide tech support for installation, configuration, and troubleshooting.
• Asking questions, diagnosing problems, and finding effective solutions.
• Taking detailed notes to document customer interactions.
• Verifying solutions by testing and researching documentation.
• Escalating issues to supervisors promptly.
• Building strong relationships with dealers and prioritizing their needs.
• Expanding knowledge of DMP products and security tech.
• Participating in hands-on training and sharing knowledge with teammates.
• Adhering to data classification standards and maintaining quality.
• Assisting with process improvements and other duties as needed.

Skills

Communication

Troubleshooting

Attention to detail

Typing

Hardware knowledge

Software knowledge

Technical reading

Ability to follow instructions

Tools

CRM

Job description

DMP in Springfield, MO is seeking a Technical Support Representative to assist dealers nationwide with installation, configuration, and troubleshooting of DMP security products.

You will diagnose problems, provide clear solutions, document interactions, and escalate when needed while continually expanding product knowledge and maintaining high service standards. Onsite role with full-time hours and strong team collaboration.