Frontline Tech Support — Smart Building Systems

DOOR; Olivette (MO); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Parental Leave

Flexible Time Off

Flexible Working Days

Health Coverage

401(k) Plan

Equipment Setup

Job summary

DOOR is seeking a Technical Support Agent in a hybrid role in Missouri. You will respond to customer inquiries across DOOR hardware, software, and building solutions, diagnose issues, guide users through troubleshooting steps, and document interactions.

You will join a growing Customer Support team and collaborate with cross-functional teams to maintain high-quality service. The ideal candidate has 1-2 years of technical support experience, strong problem-solving abilities, and excellent

Qualifications

• 1-2 years in technical or customer support roles.
• Able to learn quickly and adapt to changing priorities.
• Strong problem-solving and communication skills.

Responsibilities

• Provide frontline technical support via phone, email, chat, and other channels.
• Troubleshoot hardware and software issues using documented procedures.
• Own cases from initial contact to resolution or escalation.

Skills

Technical aptitude

Customer focus

Troubleshooting

Communication skills

Tools

Zendesk

Salesforce

Job description

DOOR is seeking a Technical Support Agent in a hybrid role in Missouri. You will respond to customer inquiries across DOOR hardware, software, and building solutions, diagnose issues, guide users through troubleshooting steps, and document interactions.

You will join a growing Customer Support team and collaborate with cross-functional teams to maintain high-quality service. The ideal candidate has 1-2 years of technical support experience, strong problem-solving abilities, and excellent