Technical Support Intern: AI & Cloud Software

IBM; Lowell (MA); On-site; USD 28,000 - 47,000; Full time

Job summary

IBM is seeking a Technical Support Intern to join IBM Software. You will support a range of IBM software solutions, working with engineering and product teams to help clients succeed.

This role emphasizes learning from industry experts and contributing to real-world client outcomes. You will gain hands-on experience across Windows/Linux environments, learn troubleshooting methodologies, and communicate effectively with customers to ensure satisfaction.

Qualifications

• Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows and Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.
• Fluent in English.

Responsibilities

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.

Skills

Strong communication

Windows

Linux

Troubleshooting

English fluency

Java

Python

Education

Pursuing Bachelor's Degree in CS/CE/AI

Job description

IBM is seeking a Technical Support Intern to join IBM Software. You will support a range of IBM software solutions, working with engineering and product teams to help clients succeed.

This role emphasizes learning from industry experts and contributing to real-world client outcomes. You will gain hands-on experience across Windows/Linux environments, learn troubleshooting methodologies, and communicate effectively with customers to ensure satisfaction.