Technical Support Intern 2027

IBM; Lowell (MA); On-site; USD 28,000 - 47,000; Full time

Job summary

IBM is seeking a Technical Support Intern to join IBM Software. You will support a range of IBM software solutions, working with engineering and product teams to help clients succeed.

This role emphasizes learning from industry experts and contributing to real-world client outcomes. You will gain hands-on experience across Windows/Linux environments, learn troubleshooting methodologies, and communicate effectively with customers to ensure satisfaction.

Qualifications

• Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows and Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.
• Fluent in English.

Responsibilities

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.

Skills

Strong communication

Windows

Linux

Troubleshooting

English fluency

Java

Python

Education

Pursuing Bachelor's Degree in CS/CE/AI

Job description

Introduction

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world.

Introduction

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world.

Your Role And Responsibilities

Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer, you'll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.

Why Join IBM Support?

IBM Support is a cornerstone of client success, known for:

• Industry-leading customer satisfaction.
• 24x7 global availability and proactive engagement with our clients.
• Secure data handling aligned with global standards.
• Expertise and efficiency powered by AI tools like watsonx and copilot.
• A culture of learning, collaboration, and innovation!

As a Technical Support Intern, You Will

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• Learn how clients use IBM software products as building blocks within larger real-world solutions, including integrations across databases, directories, messaging, and other enterprise technologies.

Program Dates:

Internship start dates vary based on your academic calendar.

• Semester System: May 24, 2027 – August 13, 2027
• Quarter System: June 14, 2027 – September 3, 2027

Candidates must be available to participate for the full duration of the internship corresponding to their academic schedule.

Location Flexibility

By applying to this requisition, you acknowledge and agree to be considered for any of the listed locations associated with this position and are willing to work at the location where you are ultimately assigned.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.

• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.
• Fluent in English.

Preferred Technical And Professional Experience

• Exposure to programming languages like Java, Python, etc.
• Understanding of software development concepts and system integration