Hybrid Technical Support Intern – AI & Cloud (2027)

IBM; Durham (NC); Hybrid; USD 76,000 - 166,000; Part time

Job summary

IBM Software is offering a Technical Support Intern role in a hybrid environment within the United States. You will work with global support and engineering teams to resolve client product issues, learn diagnostics, and create knowledge base content for better product adoption.

The internship emphasizes customer focus, English fluency, and exposure to languages like Java or Python, with opportunities to engage across Windows and Linux platforms and broader IBM solutions.

Qualifications

• Pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows and Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.
• Fluent in English.
• Exposure to programming languages like Java, Python, etc.

Responsibilities

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• Learn how clients use IBM software products as building blocks within larger real-world solutions, including integrations across databases, directories, messaging, and other enterprise technologies.

Skills

Strong communication

Fluent in English

Windows/Linux familiarity

Troubleshooting

Java or Python exposure

Education

High School Diploma/GED

Bachelor's Degree (preferred)

Job description

IBM Software is offering a Technical Support Intern role in a hybrid environment within the United States. You will work with global support and engineering teams to resolve client product issues, learn diagnostics, and create knowledge base content for better product adoption.

The internship emphasizes customer focus, English fluency, and exposure to languages like Java or Python, with opportunities to engage across Windows and Linux platforms and broader IBM solutions.