Technical Support Specialist — Cloud & AI Solutions

IBM; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

IBM in Dallas seeks a Technical Support Professional to resolve client issues by analyzing and debugging complex IT environments, guiding effective resolutions and minimizing business impact. The role emphasizes collaboration with Development, Services, and Field teams to deliver timely, accurate solutions and improve product quality.

You will create and reuse knowledge assets, communicate directly with clients, and drive improvements to empower client self-sufficiency and satisfaction with IBM

Qualifications

• Experience troubleshooting technical issues across client IT environments to determine action and solutions (diagnostics, recreation, debugging).
• Understanding IT environments including hardware, software, and networks to provide effective support.
• Experience with collaboration tools to coordinate with multiple teams.
• Experience creating/reusing knowledge assets to empower client self-sufficiency via digital solutions.
• Ability to use client feedback and data to drive product quality improvements.

Responsibilities

• Analyze diagnostic information, troubleshoot, recreate, and debug client IT environment issues to determine the course of action and/or solutions.
• Collaborate with Development, Services, and Field teams to ensure relevant, timely, and effective technical solutions.
• Create and reuse knowledge assets to promote client self-sufficiency through digital solutions.
• Communicate with clients to understand issues, provide solutions, and ensure satisfaction with IBM products and services.
• Drive improvements to ensure teams have tools, knowledge, and expertise for exceptional client experiences.

Skills

Technical Troubleshooting

IT Environments

Collaboration Tools

Knowledge Assets

Product Quality Improvement

Education

Bachelor's Degree

Job description

IBM in Dallas seeks a Technical Support Professional to resolve client issues by analyzing and debugging complex IT environments, guiding effective resolutions and minimizing business impact. The role emphasizes collaboration with Development, Services, and Field teams to deliver timely, accurate solutions and improve product quality.

You will create and reuse knowledge assets, communicate directly with clients, and drive improvements to empower client self-sufficiency and satisfaction with IBM