Technical Support Intern

Straive; United States; On-site; USD 40,000 - 58,000; Full time

Job summary

Straive is seeking a Technical Support Representative to deliver multi-channel customer service from a remote workspace. You will handle phone calls, live chat, and web tickets to resolve access issues, guide product installation, and maintain high customer satisfaction.

This 100% remote role requires a dedicated, quiet home office with high-speed internet. Strong English communication, reliable self-discipline for remote work, and proactive ticket logging are essential.

Qualifications

• 0-1 year in technical support, help desk, or customer service.
• Proficiency in Windows Operating Systems and basic networking principles.
• Experience with database navigation and Microsoft Office applications.
• Strong verbal and written English communication skills.
• Solid interpersonal skills, customer orientation, and strong self-discipline for remote work.

Responsibilities

• Multi-Channel Support: Handle incoming calls, chats, and web tickets efficiently from home.
• Technical Troubleshooting: Solve network connectivity, software downloads, and installation issues.
• Account Maintenance: Assist users with login problems and password resets.
• Product Guidance: Provide clear instructions on basic product navigation and features.
• Ticket Logging: Document detailed logs for every interaction to track query trends.

Skills

Verbal communication

Written communication

Customer service

Remote work discipline

Problem-solving

Tools

Database navigation

Microsoft Office

Job description

The Technical Support Representative (TSR) delivers multi-channel customer service and technical troubleshooting from a remote workspace. Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction.

Location: 100% Remote (Work from Home).

Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity.

Key Responsibilities

Multi-Channel Support: Handle incoming calls, chats, and web tickets efficiently from home.

Technical Troubleshooting: Solve network connectivity, software downloads, and installation issues.

Account Maintenance: Assist users with login problems and password resets.

Product Guidance: Provide clear instructions on basic product navigation and features.

Ticket Logging: Document detailed logs for every interaction to track query trends.

Required Qualifications

Experience: 0-1 year in technical support, help desk, or customer service.

OS Knowledge: Proficiency in Windows Operating Systems and basic networking principles.

Software Skills: Experience with database navigation and Microsoft Office applications.

Communication: Strong verbal and written English communication skills.

Soft Skills: Solid interpersonal skills, customer orientation, and strong self-discipline for remote work.