Jr. Customer Support Representative

Straive; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Straive is seeking a Technical Support Representative to work remotely from a US-based home office. You will handle calls, live chat, and web tickets, guide product installation, and maintain high customer satisfaction.

Ideal candidates have 0–1 year in tech support or customer service, Windows OS knowledge, and experience with databases and MS Office. A dedicated, quiet workspace with reliable internet is required.

Qualifications

• 0-1 year in technical support, help desk, or customer service.
• Proficiency in Windows OS and basic networking principles.
• Experience with database navigation and Microsoft Office applications.
• Strong verbal and written English communication skills.
• Solid interpersonal skills and self-discipline for remote work.

Responsibilities

• Handle incoming calls, chats, and web tickets efficiently from home.
• Solve network connectivity, software downloads, and installation issues.
• Assist users with login problems and password resets.
• Provide clear instructions on basic product navigation and features.
• Document detailed logs for every interaction to track query trends.

Skills

Windows OS

English communication

Remote work discipline

Customer service

Ticketing systems

Tools

MS Office

Database navigation

Job description

The Technical Support Representative (TSR) delivers multi-channel customer service and technical troubleshooting from a remote workspace. Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction.

• Location: 100% Remote (US Based)
• Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity.

Key Responsibilities

• Multi-Channel Support: Handle incoming calls, chats, and web tickets efficiently from home.
• Technical Troubleshooting: Solve network connectivity, software downloads, and installation issues.
• Account Maintenance: Assist users with login problems and password resets.
• Product Guidance: Provide clear instructions on basic product navigation and features.
• Ticket Logging: Document detailed logs for every interaction to track query trends.

Required Qualifications

• Experience: 0-1 year in technical support, help desk, or customer service.
• OS Knowledge: Proficiency in Windows Operating Systems and basic networking principles.
• Software Skills: Experience with database navigation and Microsoft Office applications.
• Communication: Strong verbal and written English communication skills.
• Soft Skills: Solid interpersonal skills, customer orientation, and strong self-discipline for remote work.