Technical Support Intern

SUNMI; Atlanta (GA); On-site; USD 18,000 - 46,000; Full time

Job summary

SUNMI, a high-tech unicorn IoT company, is seeking a motivated Technical Support Intern to join the Technical and Project Team Europe. The intern will provide hands-on support for Sunmi Android terminals and related device management solutions in a fast-paced, technology-driven environment.

Based in Atlanta, USA, you will troubleshoot issues, manage Jira tickets, conduct remote sessions, and document solutions for knowledge sharing.

Qualifications

• Currently pursuing a degree in IT, CS, or related field.
• Understanding of Android OS and mobile device management.
• Strong problem-solving and communication skills.
• Proficient English; Chinese preferred.
• Experience with Jira Service Desk a plus.

Responsibilities

• Provide technical support for Sunmi Android terminals.
• Troubleshoot hardware and software issues reported by customers.
• Manage Jira Service Desk tickets and customer requests.
• Conduct remote support sessions to assist users with device-related issues.
• Document technical issues and solutions for knowledge sharing.
• Participate in testing and quality assurance of new devices and software updates.
• Collaborate with Technical Teams to identify and implement improvements in support processes.

Skills

Android troubleshooting

Technical problem solving

Customer service orientation

English communication

Team player

Education

Pursuing IT/CS degree

Tools

Jira Service Desk

Confluence

Job description

As a high-tech Unicorn Company, SUNMI group is an IoT company that globally leads the innovation of intelligent hardware for business, dedicated to providing the intelligent IoT devices and integrated solutions of software and hardware to empower store owners, which can advance their stores to real-time IoT stores and truly support their businesses.

In 2019, the company is valued more than 1 billions USD. Group's investors are Alibaba Ant Financial, Xiaomi.

Company website: https://www.SUNMI.com/en/

We are seeking a motivated and tech-savvy Technical Support Intern to join our Technical and Project Team Europe. The intern will provide technical support for our customers using Sunmi Android products and associated device management solutions. This is an excellent opportunity for a student to gain hands-on experience in a fast-paced, technology-driven environment.

Key Responsibilities:

• Provide technical support for Sunmi Android terminals customers.
• Assist in troubleshooting and resolving hardware and software issues reported by customers.
• Manage and respond to Jira Service Desk tickets and customer requests in a timely and efficient manner.
• Conduct remote support sessions to analyze and assist users with device-related issues.
• Document technical issues and solutions for future reference and knowledge sharing.
• Participate in testing and quality assurance of new devices and software updates.
• Maintain a high level of customer satisfaction by providing excellent service and clear communication.
• Collaborate with the Technical Teams to identify and implement improvements in support processes.

Qualifications:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Understanding of Android operating systems and mobile device management.
• Good problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication skills, both written and verbal
• Ability to communicate technical information clearly and effectively in English.
• Customer service-oriented with a positive attitude and willingness to learn.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with Jira Service Desk and Confluence is a plus.
• Chinese is preferred.
• Hands-on experience with cutting-edge technology professional Android devices.
• Opportunity to learn from experienced HW and SW professionals.
• Exposure to real-world technical support scenarios in a dynamic industry.
• Potential for future full-time employment based on performance and company needs.

The position will be based in Atlanta, USA