Technical Support & Field Service Technician

Shadow Plastics Inc.; Town of Rice Lake (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Rice Lake Weighing Systems in Rice Lake, WI is seeking a Customer Service Technician to provide world-class service and technical support to customers via phone, email, and web chat. You will handle field questions, help install and troubleshoot, and enter calls in CASE for case management, coordinating with other departments as needed.

The position requires an associate degree or equivalent electronics experience, strong communication skills, and a professional, service-driven approach.

Qualifications

• Associate's Degree in a technical field or 1+ years electronics troubleshooting experience.
• 1+ years of electronic weighing equipment experience is a plus.
• 1+ years of customer service experience; experience in phone-based service setting is a plus.
• Strong interpersonal, conflict resolution and problem-solving skills.
• Must work well under pressure and maintain professionalism during demanding situations.
• Excellent organizational and communication skills.

Responsibilities

• Assist customers with product problems in the field via telephone, email, or web chat; includes installation and troubleshooting.
• Enter customer calls into CASE documentation system.
• Assist Supervisor in the accomplishment of department goals and objectives.
• Assist other departments with technical information, troubleshooting techniques, telephone support, and setting up equipment.
• Evaluate and perform customer driven requests.
• Assist the Supervisor in locating and procuring parts, tools, or other aids to improve the department’s productivity.
• Adhere to all safety rules and guidelines to ensure a safe and healthy working environment.
• May participate at meetings as the department representative.
• Participates in training programs to increase overall product or electrical knowledge.

Skills

Customer service experience

Interpersonal skills

Problem solving

Written & verbal communication

Multitasking

Self-motivated

Organizational skills

Analytical math skills

Driver's license

Education

Associate’s Degree in a Technical field

Tools

CASE documentation system

Computer & keyboarding

Job description

Rice Lake Weighing Systems in Rice Lake, WI is seeking a Customer Service Technician to provide world-class service and technical support to customers via phone, email, and web chat. You will handle field questions, help install and troubleshoot, and enter calls in CASE for case management, coordinating with other departments as needed.

The position requires an associate degree or equivalent electronics experience, strong communication skills, and a professional, service-driven approach.