Technical Sales Engineer

Rice Lake Weighing Systems; Town of Rice Lake (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k and matching

Paid vacation and holidays

Wellness programs

Job summary

Rice Lake Weighing Systems is seeking a Technical Sales Engineer to join our team in Wisconsin. This inside-sales role blends customer service with engineering input to design custom solutions, write software specifications, and specify hardware needs to meet client requirements.

You will handle inquiries about orders, pricing, delivery, and special quotes, and collaborate across departments to ensure world-class service and accurate, timely responses.

Qualifications

• Degree or equivalent experience in a relevant field with 5+ years in weighing or related industry.
• Two or more years of sales experience are preferred.
• Strong customer service orientation and ability to tailor solutions.

Responsibilities

• Answer technical sales calls and customer inquiries regarding order status, price, delivery, and special quotes.
• Assist customers in developing custom software specifications and hardware requirements.
• Collaborate with other departments to ensure timely, accurate order processing and professional service.

Skills

Interpersonal skills

Problem-solving

Self-motivation

Verbal and written communications

Organizational skills

Multitasking ability

Customer service oriented

Driver's license

Education

Degree in Computer Information Systems / Electrical Engineering Technology / related electromechanical field

5+ years weighing industry or related experience

2+ years sales experience

Tools

Windows

Word

Excel

Job description

For 80 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and our community. Located in scenic northwestern Wisconsin just 90 miles from Minneapolis, RLWS offers big city careers in a small-town atmosphere. We are currently seeking a Technical Sales Engineer to join our team!

The Technical Sales Engineer performs a variety of inside sales duties including answering technical sales calls from customers, responding to customer inquiries regarding order status, order verification, order entry, price, delivery queries, special quotes, application specifications and assisting them in any customer service situation. They also ensure that all customer interactions are professional and friendly. The Technical Sales Engineers daily tasks have an emphasis in custom designed solutions specifically built to meet a customer’s need. These customized solutions often entail the writing of a custom software specification, specifying custom hardware need(s), or a combination of both to produce a product/system that meets the customer’s requirements. Finally, they must thrive in a team environment committed to world-class customer service.

A Qualified Candidate Will Possess The Following

• High level of interpersonal skills: influencing, resolving conflict, and creative problem-solving skills.
• Must work well under pressure and maintain professionalism during stressful situations. Must be self-motivated, confident, highly dependable, and have solid follow-up skills.
• Good M2K mainframe and personal computer skills including Windows, Word and Excel skills.
• Good typing/keyboarding skills, 50+ wpm.
• Possess good math skills to calculate figures and amounts such as discounts, percentages
• Good verbal and written communications skills.
• Good organizational skills.
• Ability to interact with other departments to gain access to necessary information and be able to multitask.
• Exceptional oral/written reporting skills.
• Excellent professional telephone skills and presence.
• Able to respond to needs of customers in a timely and value-added manner.
• Valid Driver’s License

Education And Experience

• Degree in Computer Information Systems, Electrical Engineering Technology, or related electromechanical field, or 5 or more years’ experience in weighing or related industry
• Five (5) or more years weighing industry or related industry experience preferred
• Two (2) or more years sales experience

RLWS is a successful, energetic, customer-driven organization that offers competitive wages, great working conditions, medical, dental, vision, flexible spending, disability, life, vacation, sick time, holidays, 401k, 401k matching and wellness benefit programs.

Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment and for-cause drug screens.