Technical Support Lead — Elevate Customer Experience

Rice Lake Weighing Systems; Town of Rice Lake (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Rice Lake Weighing Systems in Wisconsin is seeking a Technical Support Supervisor to lead a team of technically skilled professionals who are passionate about solving problems and delivering exceptional customer experiences.

You will own the customer support experience for your department, develop people, implement training, improve processes, and collaborate with other teams to ensure timely, knowledgeable, and high-quality service.

Qualifications

• 5+ years of scale sales experience or related industry experience.
• 2+ years of supervisory experience.
• 1+ year of employee training experience.

Responsibilities

• Lead and develop a team of technical support professionals.
• Build a culture where employees take ownership of customer issues.
• Ensure customers receive knowledgeable, timely, and exceptional support.
• Develop training plans to strengthen technical, product, troubleshooting, and sales skills.
• Improve customer service processes and department systems.
• Partner with other areas to improve the customer experience.
• Help shape future growth and direction of the Technical Support department.

Skills

Team leadership

Customer focus

Coaching

Communication

Problem solving

Business acumen

Education

B.S./B.A. in Marketing, Sales, Business Administration, or related field

Tools

Microsoft Word

Excel

Sales systems

Job description

Rice Lake Weighing Systems in Wisconsin is seeking a Technical Support Supervisor to lead a team of technically skilled professionals who are passionate about solving problems and delivering exceptional customer experiences.

You will own the customer support experience for your department, develop people, implement training, improve processes, and collaborate with other teams to ensure timely, knowledgeable, and high-quality service.