Technical Inside Sales & Customer Support Pro

Rice Lake Weighing Systems; Town of Rice Lake (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Rice Lake Weighing Systems seeks a Technical Customer Service Representative to support Inside Sales and the technical application of our products. You will respond to customer inquiries about order status, price, and delivery with professional, customer-friendly service.

Requirements include an Associate’s Degree in a technical field or 2+ years of technical experience, plus 2+ years in customer service, strong math and communication skills, multitasking, and the ability to interact with other

Qualifications

• Associate’s Degree in a technical field or two+ years of technical experience.
• Two+ years of customer service experience; phone-based service a plus.
• Strong interpersonal, conflict-resolution and problem-solving abilities.
• Ability to work under pressure while maintaining professionalism.
• Self-motivated, dependable with solid follow-up skills.
• Excellent organizational, computer and keyboarding skills.
• Strong math skills for discounts and figures.
• Exceptional verbal and written communication.
• Ability to collaborate with other departments to access information and multitask.
• Timely, value-added customer responses and professional telephone presence.
• Valid driver’s license.

Responsibilities

• Respond to customer inquiries regarding order status, price and delivery.
• Assist customers in various service situations with professionalism.
• Collaborate with team to exceed customer expectations.

Skills

Interpersonal skills

Communication

Problem solving

Multitasking

Attention to detail

Mathematical skills

Driver's license

Education

Associate’s degree in technical field

Tools

Computer skills

Keyboarding

Job description

Rice Lake Weighing Systems seeks a Technical Customer Service Representative to support Inside Sales and the technical application of our products. You will respond to customer inquiries about order status, price, and delivery with professional, customer-friendly service.

Requirements include an Associate’s Degree in a technical field or 2+ years of technical experience, plus 2+ years in customer service, strong math and communication skills, multitasking, and the ability to interact with other