Technical Customer Service Rep

Rice Lake Weighing Systems; Town of Rice Lake (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Rice Lake Weighing Systems seeks a Technical Customer Service Representative to support Inside Sales and the technical application of our products. You will respond to customer inquiries about order status, price, and delivery with professional, customer-friendly service.

Requirements include an Associate’s Degree in a technical field or 2+ years of technical experience, plus 2+ years in customer service, strong math and communication skills, multitasking, and the ability to interact with other

Qualifications

• Associate’s Degree in a technical field or two+ years of technical experience.
• Two+ years of customer service experience; phone-based service a plus.
• Strong interpersonal, conflict-resolution and problem-solving abilities.
• Ability to work under pressure while maintaining professionalism.
• Self-motivated, dependable with solid follow-up skills.
• Excellent organizational, computer and keyboarding skills.
• Strong math skills for discounts and figures.
• Exceptional verbal and written communication.
• Ability to collaborate with other departments to access information and multitask.
• Timely, value-added customer responses and professional telephone presence.
• Valid driver’s license.

Responsibilities

• Respond to customer inquiries regarding order status, price and delivery.
• Assist customers in various service situations with professionalism.
• Collaborate with team to exceed customer expectations.

Skills

Interpersonal skills

Communication

Problem solving

Multitasking

Attention to detail

Mathematical skills

Driver's license

Education

Associate’s degree in technical field

Tools

Computer skills

Keyboarding

Job description

For 80 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and our community. Located in scenic northwestern Wisconsin just 90 miles from Minneapolis, RLWS offers big city careers in a small-town atmosphere. We are currently seeking a Technical Customer Service Representative to join our team!

At RLWS, the Technical Customer Service Representative performs a variety of Inside Sales duties related to the technical application of our products. Responsibilities include responding to customer inquiries regarding order status, price, delivery, and assisting them in any customer service situation. This position ensures all customer interactions are conducted in a professional and customer-friendly manner. Functions as a member of a team that provides combined effort to exceed customer expectations.

• Qualified applicants will have at least an Associate’s Degree in a Technical field or two (2) or more years of technical experience.
• Two (2) or more years of customer service experience; experience in phone-based service setting is a plus.
• High level of interpersonal skills: influencing, resolving conflict, and creative problem-solving skills
• Must work well under pressure and maintain professionalism during demanding situations
• Must be self-motivated, confident, highly dependable, and have solid follow- up skills
• Excellent organizational skills and computer & keyboarding skills
• Strong math skills to calculate figures and amounts such as discounts, percentages
• Exceptional verbal and written communication
• Ability to interact with other departments to gain access to necessary information and be able to multitask
• Ability to respond to needs of customers in a timely and value-added manner
• Professional telephone presence and ability to respond to customers in a timely and value-added manner
• Valid Driver’s License

RLWS is a successful, energetic, customer-driven organization that offers competitive wages, great working conditions, medical, dental, vision, flexible spending, disability, life, Paid-time Off (PTO), holidays, 401k, 401k matching and wellness benefit programs.

Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment and for-cause drug screens.